Workshop
How to Quantify CX for Buy-In & ROI (APAC, EMEA, Americas)
Gain next-level inspiration for customer, partner, and employee experience excellence. Learn how to quantify anything to impress executives for buy-in, engagement, and valuing your team. Get our detailed spreadsheet when you attend this 90-minute mastermind session.
How to Influence CX-Inspired Growth (APAC, EMEA, Americas)
Learn how to influence CX-inspired growth for every product upgrade and launch, new market and business model, alliance and merger. CX-inspired growth is 1 of 4 gold metrics for CX leaders. By facilitating CX-inspired growth, you cause a domino-effect for the other CX metrics.
Solve CX Handoff Silos (APAC, EMEA, Americas)
Gain next-level inspiration for customer, partner, and employee experience excellence. Learn how to inspire respect for interdependencies. Get our templates when you attend this 90-minute session!
Influence CX-Inspired Performance (APAC, EMEA, Americas)
Learn how to influence CX-inspired performance by every department companywide. This is 1 of 4 gold metrics for CX leaders. By facilitating CX-inspired performance, you cause a domino-effect for the other CX metrics. (4-week series of 90-minute template sessions)
Influence CX-Inspired Efficiencies (APAC, EMEA, Americas)
Learn how to influence CX-inspired efficiencies in every cost reduction, process improvement, policy change, restructuring, etc. This is 1 of 4 gold metrics for CX leaders. By facilitating CX-inspired efficiencies, you cause a domino-effect for the other CX metrics. (4-week series of 90-minute template sessions)
Influence CX-Inspired Strategy (APAC, EMEA, Americas)
Learn how to influence CX-inspired strategy by every department companywide. This is 1 of 4 gold metrics for CX leaders. By facilitating CX-inspired strategy, you cause a domino-effect for the other CX metrics. (4-week series of 90-minute template sessions)