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Experience Value Exchange Demo


To drive customer-centered nimbleness, your extended customer experience team needs to know how to: 1. Align motivations 2. Foster mutual respect 3. Drive commitments 4. Facilitate company-wide use of customer insights 5. Instill customer lifetime value mindsets 6. Influence customer-centered actions

Self-Paced or Live Advanced MasterClass CX+EX+PX Leadership for Experts & Execs

Self-paced or live: Fridays 10:30 AM to Noon New York = 16:30-18:00 Paris. Advanced Experience Leadership is a seminar for executives and experts (authors, keynoters, thought leaders, judges, award recipients, consultants, and certified or long-time practitioners of customer experience, employee experience, and partner experience). Participant Quote: "This course is an absolute must for any practising CX professional wishing to take their knowledge to the next level and to adapt to the changing realities of CX practices – especially as we face the challenges of the post-Covid, ‘New Now’." -- Victoria M, CCXP


Is Technology the Basis of CX+EX+PX Excellence?

While digitalization is a blessing to businesses, is it the right starting point or emphasis for your management of customer, employee, and partner experience? Hear how to decide what's best for your organization and how to rally management to your best path for 2023! See more at


In-Person CX MasterClass

Experience Leadership MasterClass is for executives and experts. Gain next-level inspiration for customer, partner, and employee experience excellence. Experts include keynote speakers, authors, award winners and judges, certified experience professionals, and long-time practitioners. This masterclass is flexible for expert, intermediate, and beginner VPs through a multilayered hybrid approach. See