Events Archive – Experience Leadership

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Past Events

September 2020

Gaining Other Groups’ Cooperation – Webcast Conversation

cooperation of groups

09/02/2020 @ 11:00 - 11:30 EDT

How do you engage other groups when you don't have direct authority? [...]

Digital Self-Service Journey Safety Net – Hackathon

Hackathon

09/11/2020 @ 10:00 - 10:45 EDT

How do you identify and act on the data that tells you [...]

EMEA/Americas CCXP Live Online Training Tuesdays

CCXP Study Group

09/15/2020 @ 17:00 - 18:30 CEST

This class is great for ANYONE wanting to influence customer-centricity, leapfrog CX [...]

Asia / Americas / Europe CCXP Live Training Thursdays

CCXP Study Group

09/17/2020 @ 18:45 - 20:15 IST

This class is great for ANYONE wanting to influence customer-centricity, leapfrog CX [...]

Americas CCXP Live Online Training Fridays

CCXP Study Group

09/18/2020 @ 12:30 - 14:00 PDT

This class is great for ANYONE wanting to influence customer-centric culture, leapfrog [...]

$630

Marketing Operations 2.0: Tactical Discipline to Strategic Vision

Marketing Operations 2.0

09/21/2020 @ 18:00 - 21:00 PDT

Live Webinar Course CA United States

Open to everyone Learn from anywhere!ONLINE! 7 Mondays September 14 to October [...]

October 2020

Free

Unpracticed Best Practices for CX Excellence

CX Day Thank You

10/09/2020 @ 07:05 - 07:50 PDT

Tune-in to this 45-minute fact-packed session using real-life scenarios in 6 customer [...]

Free

Unpracticed Best Practices for CX Excellence: CX Day Gift from ClearAction

Unpracticed Best Practices

10/15/2020 @ 09:05 - 09:50 PDT

Tune-in to this 45-minute fact-packed session using real-life scenarios in 6 customer [...]

Free

Unpracticed Best Practices for CX Excellence

CX Day Thank You

10/16/2020 @ 12:05 - 12:50 AEDT

Tune-in to this 45-minute fact-packed session using real-life scenarios in 6 customer [...]

Unpracticed Best Practices for CX Excellence: CX Day Gift from ClearAction

Unpracticed Best Practices

10/21/2020 @ 07:05 - 07:50 PDT

Tune-in to this 45-minute fact-packed session using real-life scenarios in 6 customer [...]

December 2020

Free

Making CX Engagement Fun for Colleagues

colleague cx engagement

12/10/2020 @ 10:30 - 11:00 EST

Colleagues from all areas of your company need to stay focused on [...]

January 2021

Free

Stronger Through Adversity

Stronger Through Adversity

January 15 @ 12:30 - 13:00 EST

Gain insights on leadership self-care, how to effectively manage uncertainty, the art [...]

Free

Unpracticed Best Practices for CX Excellence

cx best practices

January 20 @ 07:30 - 08:00 PST

Many common practices today are actually not best practices, as revealed in [...]

Free

Rising to Customers’ Shifting Needs in 2021

Shifting customer needs

January 22 @ 11:00 - 11:30 EST

Shifting gears up and down is a new way of life for [...]

March 2021

Free

Unpracticed Best Practices for Marketing Ops Excellence

Marketing Operations 2021

March 30 @ 16:30 - 17:00 PDT

Many common practices today are actually not best practices, as revealed in [...]

April 2021

Strategic Marketing Operations Course

Marketing Operations 2021

April 6 @ 18:00 - May 18 @ 21:00 PDT

Open to everyone Learn from anywhere!ONLINE! 7 Tuesdays April 6 to May [...]

$89

Driving CX Excellence Maturity 90-Minute Class

April 15 @ 11:30 - 13:00 EDT

This class is great for ANYONE wanting to leapfrog CX norms (including [...]

June 2021

$89

Driving Strategic CX Maturity

June 10 @ 11:00 - 13:00 EDT

This class is great for ANYONE wanting to leapfrog CX norms (including [...]

Q&A for CCXP Exam Prep (Pacific/Australia/Asia)

June 18 @ 12:00 - 12:30 AEST

Are you interested in getting the Certified Customer Experience Professional (CCXP) designation? [...]

Q&A for CCXP Exam Prep (Americas/EMEA)

June 23 @ 11:00 - 11:30 EDT

Are you interested in getting the Certified Customer Experience Professional (CCXP) designation? [...]

$89

Experience Leadership for Strategic Impact

June 24 @ 08:00 - 17:00 PDT

This class is great for ANYONE wanting to leapfrog norms in customer [...]

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