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CX Transformation Beginner Course

This course is led by Anita Siassios, CCXP, Experience Economy Certified Expert and Lynn Hunsaker, CCXP, CXPA Recognised Training Provider, providing combined 30+ years of global CX experience across industries.

Getting CX Tech Right

How will the metaverse, predictive analytics, and other emerging technologies affect customer experience management, both internally and externally? What does it take to implement a technology for customer experience management? Your answer to this question in hindsight is usually: A lot more than we expected! Let's discuss 3 success factors to assure efficiency, productivity, and enjoyment in setting up CX tech solutions. Webcast Conversations(TM) facilitated by Olivia Kosasih and Angela Ireland.