How Can You Improve Employee Experience? There are 3 levels of employee experience improvement: resolve the instance, prevent recurrence, and prevent occurrence. Driving urgent, enduring change is your goal for employee experience improvement.
- 1) Listen to employees. What is costing them the most worry, time, and resources?
- These are your top improvement priorities.
- Ensure your listening is focused on your employees’ care-abouts. This is as important — or more important — than your company’s care-abouts.
- These are your top improvement priorities.
- 2) For greater clarity, ask employees to rate various aspects of their realities, plus an overall loyalty question.
- Then conduct a correlation analysis to identify which EX aspect is strongly correlated with overall loyalty.
- Next, conduct a Pareto analysis to identify which subthemes of that EX aspect are the vital few contributors to employees’ grief.
- Then conduct a 5-why’s analysis to identify the root cause of the vital few subthemes. Make a plan to prevent the root cause!
- Maintain high visibility of each action plan: review in staff meetings, ops reviews, senior execs’ preparation for analyst calls, etc.
- Then conduct a correlation analysis to identify which EX aspect is strongly correlated with overall loyalty.
You may find this recipe sufficient for driving significant changes and EX ROI. Journey mapping is optional, not required.
See also: Employee Experience Playbook
