How Does Employee Experience Impact Customer Experience? There is a symbiotic relationship between good customer experience and good employee experience. Salaries, budgets, and profit-sharing are funded by revenue from customers. If customers stop buying, jobs aren’t needed.
Accordingly, employees should be selected, onboarded, developed, advanced, rewarded, and compensated within the context of what’s expected by the employer’s core-growth customers. Good employee experience is ease of work and good customer experience is ease of doing business, where ease means minimizing negatives related to intended outcomes.
See also: Employee Experience Playbook