How Does Partner Experience Impact Customer Experience? Partners are relied upon to carry out significant needs in the customer experience. Therefore, transparency, timeliness, efficiency and effectiveness (among the partners and by each partner) are pivotal to customer experience excellence.

Failures in the partner relationship or by either partner can cause significant waste in costs, resources, opportunities, and reputation for all parties involved. Good partner experience is ease of work and good customer experience is ease of doing business, where ease means minimizing negatives related to intended outcomes.

See also: Partner Experience Playbook

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