How Does Partner Experience Impact Customer Experience?

Q: How Does Partner Experience Impact Customer Experience?

How Does Partner Experience Impact Customer Experience? Partners are relied upon to carry out significant needs in the customer experience. Therefore, transparency, timeliness, efficiency and effectiveness (among the partners and by each partner) are pivotal to customer experience excellence . Failures in the partner relationship or by either partner can cause significant waste in costs, resources, opportunities, and reputation for all parties involved. Good partner experience is ease of work and good customer experience is ease of doing business, where ease means minimizing negatives related to intended outcomes. [fusion_sharing social_share_links="" layout_medium="" layout_small="stacked" layout="floated" tagline_visibility="yes" hide_on_mobile="small-visibility,medium-visibility,large-visibility" sticky_display="normal,sticky" margin_top="0px" margin_right="" margin_bottom="20px" margin_left="" backgroundcolor="#ffffff" border_top="1" border_right="1" border_bottom="1" border_left="1" border_color="#03a9f4" stacked_align_small="center" stacked_align="flex-start" alignment_medium="" alignment_small="space-between" alignment="flex-start" icons_boxed="yes" icons_boxed_radius="" icon_size="28px" icon_colors="#ffffff" box_colors="#03a9f4" separator_border_sizes="0" separator_border_color="#cccccc"][/fusion_sharing] See also: Partner Experience Playbook <iframe src="https://www.linkedin.com/video/live/urn:li:ugcPost:6887785714893828096/"></iframe>

How Does Partner Experience Impact Customer Experience? Partners are relied upon to carry out significant needs in the customer experience. Therefore, transparency, timeliness, efficiency and effectiveness (among the partners and by each partner) are pivotal to customer experience excellence.

Failures in the partner relationship or by either partner can cause significant waste in costs, resources, opportunities, and reputation for all parties involved. Good partner experience is ease of work and good customer experience is ease of doing business, where ease means minimizing negatives related to intended outcomes.

About the Author: Lynn Hunsaker

Lynn Hunsaker led customer experience excellence for many years at Fortune-250 global manufacturers as Head of Corporate Quality & CX, Voice of Customer Manager, Customer Satisfaction Improvement Manager, Strategic Information Manager, and Marketing Director. She is a Certified Customer Experience Professional, Professional Certified Marketer and Certified MBTI Practitioner. Lynn created the world's 1st approved online CCXP prep course and she taught 24 university courses. She conducted the world’s 1st marketing operations practices study and the world's 1st global B2B CX practices study. Lynn has served on the CXPA board of directors and as president of SVAMA and BAAPT. At CustomerThink.com, she is 1 of 5 Hall of Fame recipients and was #1 Author of the Year in 2015, 2017, 2023, 2024. Connect at https://linkedin.com/in/lynnhunsaker/

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How Does Partner Experience Impact Customer Experience?

About the Author: Lynn Hunsaker

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