SIPOC is an acronym used in process management: Suppliers provide Inputs to Processes which produce Outputs to Customers. The customer-centric version is backwards: COPIS. Customers’ realities vs. expectations gaps determine the Outcomes needed from our Processes and Inputs from Suppliers. This is the key to identifying and focusing on true leading indicators of customer experience ROI. Since customers experience the outcomes of your company’s processes, dissatisfaction points to under-performing processes. See this FAQ: “How You Can Improve Customer Experience?”
See also: Customer Experience Playbook
This is a glimpse into what you gain from ClearAction Experience Leadership Mastery.
What You Can Do to Master Experience Leadership
- Get a sounding board for work you have underway.
- Request a rapid action template session to kickstart your progress in any area.
- Enroll your senior leadership team and board in our 2-hour C-Suite Guide to CX Growth working session.
- Enrich your experts’ wisdom in this direction via Experience Leadership for Experts and Executives.
- Redirect your CX/EX/PX strategy to this sensible approach by encouraging all experience managers (customer, employee, partner experience) to learn the full spectrum of skills needed: Foundational, Intermediate, Ongoing.
- Apply ongoing wisdom with your whole department in the Experience Value Exchange.
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Experience Leadership Mastery for everyone
customer, partner & employee experience excellence
Get your whole department on the same page! Cross-pollinate!
Live or self-paced sessions mix participants from all 3 levels, with online resources tailored to each level.