What is Customer Centric Culture? Customer-centricity is the degree to which customers are the central focus. Since culture is a group’s ways of thinking and doing, customer-centric culture is the degree to which customers are respected in a group’s decision-making and actions.
See also: Customer Experience Playbook
https://clearaction.com/improve-customer-experience-by-eliminating-customer-focus-boundaries/
https://clearaction.com/customer-centric-employee-engagement-2/