What is Customer Centricity? Customer-centricity is the degree to which customers are the central focus. Since culture is a group’s ways of thinking and doing, customer-centric culture is the degree to which customers are respected in a group’s decision-making and actions.
See also: Customer Experience Playbook
This is a glimpse into what you gain from ClearAction Experience Leadership Mastery.
What You Can Do to Master Experience Leadership
- Get a sounding board for work you have underway.
- Request a rapid action template session to kickstart your progress in any area.
- Enroll your senior leadership team and board in our 2-hour C-Suite Guide to CX Growth working session.
- Enrich your experts’ wisdom in this direction via Experience Leadership for Experts and Executives.
- Redirect your CX/EX/PX strategy to this sensible approach by encouraging all experience managers (customer, employee, partner experience) to learn the full spectrum of skills needed: Foundational, Intermediate, Ongoing.
- Apply ongoing wisdom with your whole department in the Experience Value Exchange.
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- ‘Ease of Work & Business’ Growth for your C-Suite and Board.
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YOU are a vital cog in your enterprise’s success in the ways you collect, share, and advocate experience insights! - Clear Ways to Influence Action for CMOs and CCOs’ indispensable value.
- ClearAction Continuum newsletter: weekly CX ROI lesson and roundup of what’s new and upcoming.
Experience Leadership Mastery for everyone
customer, partner & employee experience excellence
Get your whole department on the same page! Cross-pollinate!
Live or self-paced sessions mix participants from all 3 levels, with online resources tailored to each level.
Foundations
For all experience managers
Intermediate
For seasoned XM managers
100% prep for certification
Advanced
For VPs, authors, CCXPs, etc.
