What is CX? CX represents what customers experience as well as the career field of customer experience management, which may also be abbreviated as CEX, CEM, CXM, CustExp particularly for social media hashtags. Customer experience is what a customer experiences: customers’ perceptions about how well a solution supports their intended outcomes.

See also: Customer Experience Playbook


This is a glimpse into what you gain from ClearAction Experience Leadership Mastery.