What is Employee Centric Culture? Employee-centric culture is the degree to which employees are respected in managers’ decision-making and actions.

(Culture is a group’s ways of thinking and doing, and centric means what’s at the center of their attention.)

Ideally, employees are at the center of managers’ attention within the context of meeting or exceeding customers’ needs.

This makes sense since customers are the source of salaries, budgets, and dividends.

For example, HCL Technologies’ CEO inverted the organizational pyramid to emphasize the necessity of every group across the company to support employees meeting customer needs. By implementing this, the company transformed from a struggling existence to fastest-growing in their industry within 5 years.

See also: Employee Experience Playbook