What is Partner Experience Leadership?

Q: What is Partner Experience Leadership?

What is Partner Experience Leadership? Partner experience leadership is alignment between what each partner provides and what each partner expected . It elevates partner experience management by being more partner-centric than self-centric. A prerequisite is company-wide alignment between what’s promised to customers and what customers experience. This is because waste with customers translates to waste with partners, and vice versa. [fusion_sharing social_share_links="" layout_medium="" layout_small="stacked" layout="floated" tagline_visibility="yes" hide_on_mobile="small-visibility,medium-visibility,large-visibility" sticky_display="normal,sticky" margin_top="0px" margin_right="" margin_bottom="20px" margin_left="" backgroundcolor="#ffffff" border_top="1" border_right="1" border_bottom="1" border_left="1" border_color="#03a9f4" stacked_align_small="center" stacked_align="flex-start" alignment_medium="" alignment_small="space-between" alignment="flex-start" icons_boxed="yes" icons_boxed_radius="" icon_size="28px" icon_colors="#ffffff" box_colors="#03a9f4" separator_border_sizes="0" separator_border_color="#cccccc"][/fusion_sharing] See also: Partner Experience Playbook

What is Partner Experience Leadership? Partner experience leadership is alignment between what each partner provides and what each partner expected. It elevates partner experience management by being more partner-centric than self-centric.

A prerequisite is company-wide alignment between what’s promised to customers and what customers experience.

This is because waste with customers translates to waste with partners, and vice versa.

About the Author: Lynn Hunsaker

Lynn Hunsaker led customer experience excellence for many years at Fortune-250 global manufacturers as Head of Corporate Quality & CX, Voice of Customer Manager, Customer Satisfaction Improvement Manager, Strategic Information Manager, and Marketing Director. She is a Certified Customer Experience Professional, Professional Certified Marketer and Certified MBTI Practitioner. Lynn created the world's 1st approved online CCXP prep course and she taught 24 university courses. She conducted the world’s 1st marketing operations practices study and the world's 1st global B2B CX practices study. Lynn has served on the CXPA board of directors and as president of SVAMA and BAAPT. At CustomerThink.com, she is 1 of 5 Hall of Fame recipients and was #1 Author of the Year in 2015, 2017, 2023, 2024. Connect at https://linkedin.com/in/lynnhunsaker/

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What is Partner Experience Leadership?

About the Author: Lynn Hunsaker

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