Why Employee Experience Matters? Employee experience matters because you rely on employees to create and deliver value to customers, who are the source of budgets, salaries, and dividends. The cost of poor employee experience is staggering: low productivity, low morale affecting brand reputation and customer experience, disruption of business processes and organizational knowledge as employees leave, high costs of attracting and onboarding replacement employees with their delayed time to productivity, and so on.

See also: Employee Experience Playbook