Influence Masterclass
For clearer internal and external communication
Motivate buy-in, follow-through, collaboration
This training is for everyone: top executives, middle managers, and entry-level employees in any role.
This course has been taught by ClearAction in major corporations in multiple countries for roles including CXM, Support, Sales, Field Support, Finance: remotely, self-paced, and in-person.
You will learn how to:
- Motivate others toward your intended outcomes
- Engage groups through trust and partnering
- Rise above assumption silos
- Listen to illuminate all parties’ vision
- Ask questions that generate engagement
- Achieve results via remote communication
- All modules include application exercises to test your topic mastery.
- Immediate application exercises follow 3-minute instructional segments.
- Self-assessments drive application planning.
- Topic mastery scenarios confirm new habits.
Quick Guide:
Who Should Attend:
Any employees in any role or level in any B2B/B2C industry, nonprofit, or government agency worldwide.
Access:
(a) Online self-paced videos, self-assessments, application exercises, topic mastery scenarios, and quizzes. Includes ongoing complimentary Friends Membership to CX Value Multipliers Forum. (b) Live remote classes can be arranged for 5+ participants. Live classes include all self-paced resources.
Duration:
(a) 3 hours video lessons, and ongoing Forum interactions/events. (b) Live remote class is 90 minutes.
Attendees Keep:
Lifetime access to self-paced resources you bought, licensed only to original individual participant.
Certificate:
Customer-Centric Communication Certificate earned by successfully answering topic mastery scenarios for an entire course (6 modules). This is awarded by ClearAction Continuum, with individual feedback to you by Lynn Hunsaker.
You can schedule:
(a) a live remote class or workshop at your convenience (starting time from 14:00 GMT onward until 02:00 GMT = 7am to 7pm US MST; we’re in US Mountain Standard time zone year-round).
(b) In-person class(es) or workshops by quote.
Send questions to Success@ ClearAction.com or book a discovery call.
Instructor Lynn Hunsaker led company-wide customer experience alignment for 2 global manufacturing firms across 15 years. Lynn was VoC Manager in Strategic Planning at Sonoco, and also in Corporate Quality at Applied Materials. Her roles there include Director of CX Improvement and Quality Metrics, Director of Marketing, and Head of Corporate Quality. She taught 24 semester courses at 4 universities, and she’s a Professional Certified Marketer, Certified Quality Manager, Certified Myers-Briggs Type Indicator Practitioner, and Certified Customer Experience Professional.
Topic Mastery Certificate
Customer-Centric Communication Certificate is earned by successfully answering topic mastery scenarios for an entire course (6 modules). This is awarded by ClearAction Continuum, with individual feedback to you by Lynn Hunsaker.
6-Topic Course or Separate Topics
Market price:
$1200 Self-Paced Course:
Today’s price: $300 per person
$1985 Live Course:
Today’s price $600 per person (minimum 5 participants)
$200 Per Self-Paced Topic:
Today’s price: $50 per person per topic
Today’s pricing is lower!
- ClearAction gives you immediate access to actionable, affordable techniques to master CX job hurdles and multiply CX value.
- What may look like “training” at ClearAction is user-friendly advanced e-consulting.
- Instead of lengthy, expensive consulting, we’ve set up quick and easy ways for you to clearly see how to take action in driving customer-centered management.
- Level-set and up-level your extended team!
Intended Outcomes
- Win-win communication
- Focus on results
- Reveal expectations
- Validate needs
- Get intended outcomes
Plus self-assessment, topic mastery, 5 application exercises
Trust & Partnering
- ID your trust strengths
- Trusted advisor roles
- Partnering modes
- Toggle roles & modes
- Increase your impact
Plus self-assessment, topic mastery, 4 application exercises
Rise Above Assumptions
- Staying “on the same page”
- Sources of assumptions
- Reset your assumptions
- Cues to others’ assumptions
- Empathy prevents gaps
Plus self-assessment, topic mastery, 5 application exercises
Questions to Motivate
- Questions to sync with others
- Strength via questions
- Identify good questions
- Focus on care-abouts
- Motivate action
Plus self-assessment, topic mastery, 3 application exercises
Listen to Illuminate
- Listening builds trust
- Level 1 listening
- Level 2 listening
- Silence is important
- Use ears, heart & mind
Plus self-assessment, topic mastery, 4 application exercises
Communicate Remotely
- Adapt for email, phone, video
- Adapt for email, phone, video
- Focus on the positive
- What’s really being asked
- Professional best practices
- Consistent to your brand
Plus self-assessment, topic mastery, 4 application exercises
