ClearAction Value Exchange

Here's a quick sampling of resources on members' top topics:

1) Sync with Customers: customer analytics, customer education, customer service

2) Ways to Get Cooperation: external stakeholders, internal stakeholders, deployment, alignment

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(Tip: log-in first, then the links below take you directly to great resources)


1) Customer Analytics

Customer Survey Metrics: Are They Really Satisfied?
The 3 Why's Behind Yes/No Scoring
Measure Customer Contact Across Channels
Metrics, Measurement & ROI panel discussion
Quickly Recognize What the Customer is Doing & Act On It
3 Tips for Significant ROI from Customer Journey Maps
Which Metrics Do You Share with Your C-Suite?
Create Real Improvement Based on VoC & NPS
Customer Experience Metrics
Customer Experience Scorecards: What to Measure
Metrics the C-Suite Cares About
How to Make Customer Success Metrics Actionable
Using Data to Prioritize Activities

2) Customer Education

Boost Your Service Experience with Bonus Content
Bridge the Content Execution Gap
Loving Customers for Customer Experience Excellence
10 Tips for Customer Experience Innovation
Proactively Managing Customers' Moments of Truth
It's All About the Content, Not Selling!
Rethinking Customer Engagement: Put Your Relationship First

3) Customer Service

Customer-Centric Service Design
Customer-Focused Listening: Key to Customer-Centricity
Calming the Quit Reflex with Customer Contact Coaching
What You Aren't Hearing is Affecting Your Customer Service
Check Your Assumptions
Manage Your Intended Outcomes
Customer Experience Personas


1) External Stakeholders

Interaction Bridges for Commitments
5 Checkpoints for Proposal Process
Loving Suppliers for Customer Experience Excellence
4 Keys to Solving Channel Silos
Shift from Brand Marketing to Demand Marketing

2) Internal Stakeholders

Advising & Partnering Through Trust
Balancing Flexibility & Follow-Through
Customer Lifetime Value Prioritizes Management
Speak the Language of Your Stakeholders
Self-Discovery as a Means Toward Shared Vision
Marketing, Sales & Customer Care Alliances
Power of Personas in UX Design & Internal CX

3) Deployment, Alignment

Align Stakeholders in Siloed Culture
Balancing Important vs. Urgent Needs
Customer Experience Operations
Learning from Past Organizational Mistakes
Transparency & Accountability to Elevate Effectiveness
Approaches to Reach Intended Outcome
Setting Up the Employee Experience for Excellent CX

ClearAction Value Exchange
Real-time professional development inspiring marketing and customer experience/success/care departments to influence cross-organizational collaboration, efficiency, performance and growth.

  • Mission-critical resource for workforce of the future
  • Quick personalized solutions (20-40 minutes)
  • Rapid buy-in by peers and collective capability
  • SaaS for 24/7 mobile access plus In-person Interactions

Spread the word to your friends about ClearAction Value Exchange to fast-track their teams' effectiveness!

Please send your suggestions and requests to

All the best,
Lynn Hunsaker
& The ClearAction Continuum Team