Join the Customer-Centered Management Talk Show

Friday, April 12, 2019, 2-2:30 P.M. Eastern (GMT -5.00)

Intentional Customer Experience is the north star that guides everything for the brands you like most. They’ve decided who they want to be (and why!), who they want to serve and how, and they use that criteria to guide where they focus, where they invest, who they hire, how they review performance, and so forth. It’s the key to highly profitable customer experience because it prevents mis-matched efforts and waste. Join the live Q&A chat during this talk show with Krista Sheridan, Senior Advisor of People & Culture at TELUS, who will share case studies on how intentional customer experience can be developed and adopted to differentiate and grow your business.

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Intentional Customer Experience


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We raise customer experience performance momentum

Let's discuss your goals: Select a time to talk