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Hi, I'm Lynn! I led customer experience excellence for many years at Fortune-250 global manufacturers as Head of Corporate Quality & CX, Voice of Customer Manager, Customer Satisfaction Improvement Manager, Strategic Information Manager, and Marketing Director. I created the world's 1st approved online CCXP prep course, the world’s 1st marketing operations practices study, and the world's 1st global B2B CX practices study. I taught 24 university courses and served on the CXPA board of directors and as president of Silicon Valley American Marketing Association and Bay Area Association for Psychological Type. At CustomerThink.com, I'm 1 of 5 Hall of Fame recipients and #1 Author of the Year in 2015, 2017, 2023, 2024. Certified Customer Experience Professional, Professional Certified Marketer, and Certified Practitioner of Myers-Briggs Type Indicator.