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Hi, I'm Lynn! I led customer experience excellence for many years at global manufacturers as Head of Corporate Quality & CX, Voice of Customer Manager, Customer Satisfaction Improvement Manager, Strategic Information Manager, and Marketing Director. We engaged every business unit and functional area in saving money and time for customers and creating new value, and we used CX insights in corporate strategy. I created the world's 1st global B2B CX practices study, taught 24 university courses, and served on the CXPA global board of directors. My professional certifications are in marketing, quality, teaching, personality types, and customer experience. At CustomerThink.com, I'm 1 of 5 Hall of Fame recipients. Direct message in the Forum, or at https://linkedin.com/in/lynnhunsaker