Experience Leadership Mastery Sessions (CCXP +) (APAC, EMEA, Americas)
March 29 @ 11:30 - 13:00 EDT
| $90Experience Leadership Mastery Sessions
Experience Leadership is for beginners and experts.
“Experience Leadership” . . .
* Influences everyone to mistake-proof their work for issue-free experiences of customers, employees, and partners. This is brand integrity: promise what they get, and deliver 100% to your promise.
* Includes CCXP + Experts’ Leadership + Experience Maturity + Fundamentals
Experience Leadership Mastery Sessions for All Levels
Every managerial level can learn together in live sessions. Self-paced resources expand in richness by level.
$400 live all topics
$300 self-paced all topics
50-60 minutes per topic
10 true-false per topic
or request timing
Maturity: $450Â or $90 for 1
CCXP: $475 or $95 for 1
70-90 minutes per topic
275 choice, templates, links
Maturity timing request
CCXP timing request
$550 for all topics
$110 for 1 topic
90-100 minutes per topic
sophisticated extras
or request timing
Experience Leadership Mastery is deeper and broader than what you see elsewhere.
I highly recommend ClearAction! You’ll sharpen your focus with actionable insights and tools you can apply on the job the next day!
Thanks for your guidance and prep. I highly recommend ClearAction to anyone seeking to understand CX.
ClearAction brings expert level insights to customer experience practices. Lynn Hunsaker’s competence in CX is unmatched.
Time well invested. Get introduced to Strategic Impact practices so we evolve from the past practices. Highly recommended.
Always grounded in deep experience, knowledge of CX best practices, and industry network!
Une riche ressource claire et prĂ©cise au sujet de gestion de l’expĂ©rience client, le contenu que je n’ai pas trouvĂ© ailleurs.Â
ClearAction calmly and concisely communicates ideas in ways that stick in your brain and make you look at the work you’re doing in different ways.
Plenty of actionable takeaways! Always a pleasure.
SĂºper bien, ella siempre estĂ¡ disponible y brinda una orientaciĂ³n completa para el entendimiento de los cursos.
ClearAction is a trail-blazer and an impactful leader in the development of the CX practice globally.
Grateful to ClearAction mentorship. I will certainly continue to use this knowledge throughout my career.
Très utile et pratique, aider les organisations à passer à un niveau supérieur.
Thanks for a great resource to advance my skills in the CX profession.
Worth every minute and dollar invested! If you’re looking to establish, operationalize CX for results, look no further. Fully recommended!
This is certainly among the best CX content I’ve ever found, uniting concepts and application.Â
I highly recommend ClearAction’s Experience Leadership Mastery to up your CX game.
ClearAction has been recommended to everyone asking me how to pass the exam.
ClearAction is not just good for exams. It applies to the real work.
Thanks for great resources that made the exam questions feel very approachable and intuitive.
Thank you for sharing your excellent view and knowledge on CX and CXM.
ClearAction has been a valuable resource to me. You have unending knowledge.
This is a true proposal for a customer experience management system connected with business results.
Current Schedules
More live sessions will be scheduled with 5+ votes.
Use this timetable to see the start time for your location.
FRIDAYS EMEA + AMERICAS
- 29 March Improvement & Design
- 5 April Culture & Accountability
- 12 April VoC & Intelligence
- 19 April Operationalized Strategy
90-minute Fridays starts 20:30 Dubai, 19:30 Riyad/EAT, 18:30 EET/CAT, 17:30 CET/WAT, 16:30 GMT, 13:30 BRT, 11:30 US ET (New York), 8:30 am US PT.
Plus, you get all the self-paced resources at no extra charge!
FRIDAYS ASIA-PACIFC (+ AMERICAS TH)
- 29 March Culture & Accountability
- 5 April VoC & Intelligence
- 12 April Operationalized Strategy
- 19 April Metrics & Analytics
90-minute Fridays starts 07:30 Mumbai, 09:00 Bangkok, 10:00 Manila / Singapore / Hong Kong, 11:00 Tokyo / Seoul, 13:00 Sydney, 14:00 Auckland = 6pm PT (Los Angeles) Thurs Americas. Plus, you get all the self-paced resources at no extra charge!
- XM Maturity (intermediate) is like CCXP without CCXP details.
- Automatic Experience Excellence (foundational) is CCXP topics without technical content.
- Experts’ Experience Leadership (advanced) is CCXP scope with sophisticated extras.
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Live learning sessions mix all levels of managers and leaders of customer experience, employee experience, and partner experience. Self-paced resources differ for each level.
All levels are based on the CCXP (intermediate) body of knowledge. CCXP = Certified Customer Experience Professional. CCXP has 5 topics: Metrics & Analytics, Improvement & Design, Culture & Accountability, VoX & Intelligence, Operationalized Strategy, and bonus module: ROI Essentials.
You get a non-transferrable lifetime license to self-paced resources: videos, quizzes, and workbook for each video with questions relating to your own experiences and templates for applying it in your work.
Lifetime non-transferrable individual license!
* Self-paced virtual mentoring with narrated videos
* Workbooks include questions for real-life application
* This is a multi-layered go-to resource as your career evolves
* Layers match your expertise: blitz and deep-dive, 5 to 15+ hours
* Quizzes and quiz games have hints and explanations
* Earn achievement badges for videos and quiz games
* Extensive links to examples and templates and case studies
ClearAction has taught CCXP exam candidates since 2015.
Recent CCXPs from ClearAction’s course include:
Earn your Experience Leadership Mastery Certificate and social media badge, based on scenario quizzes with detailed success advice from the instructor, Lynn Hunsaker.
Agenda
0 – ROI Essentials: jobs to be done (JTBD) as north star for massive savings and growth
1 – Leading Indicators / Metrics & Analytics: how to identify and prioritize leading indicators to direct growth
2 – Change / Improvement & Design: how to stop issue recurrence and design experiences for growth
3 – Culture & Accountability: how to influence behaviors that strengthen engagement
4 – VoX & Intelligence: how to collect and analyze relationship behaviors for strong culture, improvement, and ROI
5 – XM Team Sport Strategy: governance to grow maturity of 0-4 above across your enterprise
Designed by a company-wide CX leader, Lynn Hunsaker, who is a Certified Customer Experience Professional. In 2015, she was first in the world to receive CXPA Recognized Training Provider status for an online CCXP prep course. She led customer experience transformation for many years at Fortune-250 companies as Voice of Customer Manager, Strategic Information Manager, Customer Satisfaction Improvement Manager, Marketing Director, and Head of Global Quality. Lynn created and taught 24 college courses on marketing, advertising and business at San Jose State University, Mission College, University of California Berkeley Extension and UC Santa Cruz Silicon Valley Extension. Lynn served on the CXPA Board of Directors and she has been featured in many lists, including Top 25 Customer Success Influencers, Top 30 Customer Service Professionals, and 1 of 5 authors in the CustomerThink Hall of Fame.
You can see the FAQs at ClearAction.com/leader or CCXP, or Foundations
or send your questions or requests to Lynn Hunsaker at Success at ClearAction.com
We’re grateful to groups from these brands as ClearAction customers:
Get started today!
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