How well does your experience management represent 'what customer experience is'?

CX ROI metrics equations, hierarchy, leading indicators.

How to increase value to customers, employees, partners, and investors.

Analytics to discover what's influencing what, and how to drive progress.

Quickly Test Your Understanding

40 questions similar to the CCXP exam

15 more multiple choice questions with content that may be on your CCXP exam

3 optional scenario questions to get instructor feedback and your Customer Experience Excellence Certificate