Avoid the Customer Experience Metric-Centric Trap

Raj Sivasubramanian, eBay Global Customer Insights Senior Manager

Raj Sivasubramanian, eBay Global Customer Insights Senior Manager, explains how metric-centric culture is not the same as customer-centric culture, and how to use metrics for actionability and making a difference for customers and business growth.

 

 

 

 

Are you avoiding #CustomerExperience metric-centric traps? #netpromoter Click To Tweet