Project Description

https://clearaction.com/podcast/avoid-the-customer-experience-metric-centric-trap-ebay/

Avoid the Customer Experience Metric-Centric Trap

Raj Sivasubramanian, eBay Global Customer Insights Senior Manager

Avoid the Customer Experience Metric-Centric Trap (eBay)

Raj Sivasubramanian, eBay Global Customer Insights Senior Manager, explains how metric-centric culture is not the same as customer-centric culture, and how to use metrics for actionability and making a difference for customers and business growth.

 

 

 

 

Are you avoiding #CustomerExperience metric-centric traps? #netpromoter Click To Tweet  

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