Customer Experience & Employee Experience: The Essential MashUp!
James Dodkins, Host, The ROCKSTAR CX Show
Customer and Employee Experience are like the chicken and the egg – which one is first is impossible to answer – and one without the other is even less conceivable. Customer Experience Rockstar James Dodkins, host of The ROCKSTAR CX Show and Amazon best-selling author of ‘136 Ideas For Rockstar Employee Engagement’ shares how the most admired brands manage these like a mashup: combining and synchronizing both for great profitability and revenue growth.
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