Customer Experience Excellence: How Far We Have Come & Need to Go

Lynn Hunsaker, Chief Customer Officer, ClearAction Continuum & Gary Katz, Co-Founder of ClearAction Value Exchange

Celebrating CX Day (https://CXday.org), Gary Katz interviewed Lynn Hunsaker about milestones and gaps in customer experience management practices. (Hurricane Matthew & the dentist prevented Ingrid Lindberg’s headline participation).