Project Description

https://clearaction.com/podcast/customer-experience-metrics-lindberg-hunsaker/

Customer Experience Metrics

Ingrid Lindberg, Founder & CXO, ChiefCustomer.com & Lynn Hunsaker, Chief Customer Officer, ClearAction Continuum

Customer Experience MetricsLively discussion on:
1) What are effective CX metrics, and what is it not?
2) How do you establish them?
3) How do you bring them to life?

 

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