Customer Experience Passion in Employee Engagement
Polly Pearson, VP Strategy Engagement and Employment Brand, EMC
Customer promise keeper and trusted partner through employee engagement. How to build passion for the core DNA of your culture to achieve superior customer experience and business results. Every company seems to evolve through a phase of being disconnected from customers. Over the past 10 years, EMC has made grand strides in becoming well-known for its close to the customer culture. This was enabled by company-wide awareness of customer needs and strong execution of customer experience improvement programs. Through Web 2.0 tools, EMC’s engaged people are producing record results.