Project Description

https://clearaction.com/podcast/customer-experience-scorecards-what-to-measure-lindberg-hunsaker/

Customer Experience Scorecards: What to Measure

Ingrid Lindberg, Founder & CXO, ChiefCustomer.com & Lynn Hunsaker, Chief Customer Officer, ClearAction Continuum

Customer Experience Scorecards: What to Measure (Lindberg/Hunsaker)Scorecards are a great way to drive organizational adoption and accountability for customer experience success. Ingrid and Lynn, experts who’ve led CX transformation as employees in complex and fast-paced companies, share their B2C and B2B views, respectively, in this lively conversation.

 

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