Project Description

https://clearaction.com/podcast/customer-journey-mapping-is-a-team-sport/

Customer Journey Mapping is a Team Sport

Carol Buehrens, Head of Customer Experience Strategy, ICW Group

Customer Journey Mapping is a Team Sport

Carol Buehrens, Head of Customer Experience Strategy at ICW Group and author of the book, “Happy R.A.V.I.N.G. Customers” shares a case study and advice for engaging managers throughout your company in owning and creating customer journey maps to make a difference for customers and growth.

 

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