Empowering Customer Experience Excellence Through Voice of the Employee

Roger Pugsley, Director of Service Excellence, Oxford Property Group

Empowering Customer Experience Excellence Through Voice of the Employee (Oxford)Case study on integrating Voice of the Employee with customer-centric culture, brand promise and significant improvements in customer experience and profit growth. Shared by Roger Pugsley, Director of Service Excellence at Oxford Property Group: winner of 2018 Customer Culture Award from Customer Service Professionals Network and 2016 Temkin Group CX Excellence Award and many other accolades.