Guiding Your CEO in Customer-Centered Management

Carol Buehrens, Customer Experience Strategist, ICW Group Insurance Companies

Hear case studies and advice that’s worked marvelously for Carol Buehrens, Customer Experience Strategist with ICW Group Insurance Companies. She is also Chair of Rutgers University Customer Experience program and author of the book “Happy R.A.V.I.N.G. Customers! Six Powerful Steps to Grow Your Business with Exceptional Customer Experiences”.