Project Description

https://clearaction.com/podcast/how-to-create-rollout-customer-experience-scorecards-lindberg-hunsaker/

How to Create & Rollout Customer Experience Scorecards

Ingrid Lindberg, Founder & CXO, ChiefCustomer.com & Lynn Hunsaker, Chief Customer Officer, ClearAction Continuum

How to Create & Rollout Customer Experience ScorecardsScorecards are a great way to drive organizational adoption and accountability for customer experience success. Ingrid and Lynn, experts who’ve led CX transformation as employees in complex and fast-paced companies, provide B2C and B2B views respectively, in this lively conversation.

 

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