Project Description

https://clearaction.com/podcast/improve-customer-experience-via-operations-virgin-mobile/

Improve Customer Experience via Operations

Dennis Weikle, VP Customer Care, Virgin Mobile

Learn how to manage customer sentiment through survey analytics, making operational improvements and closing the loop with customers on past issues. While most organizations track customer opinions for customer experience management, some have found that the real value of series lies in using the data to identify key issues and drive correction and prevention anywhere in the organization.

 

 

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