Project Description

https://clearaction.com/podcast/outside-in-drives-inside-out-customer-experience-shrm/

Outside-In Drives Inside-Out Customer Experience

Wanda Flowers, Director of Customer Care, SHRM

Outside-In Drives Inside-Out Customer Experience (SHRM)Wanda Flowers, Director of Customer Care at SHRM, shares how her team is using CX as the driver for setting internal standards, connecting silos, engaging execs, and driving internal performance that results in better customer experience.

 

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