Power of Personas in UX Design & Customer Experience

KD Singh Arneja, Director of User Experience, HealthEdge

KD Singh Arneja, Director of User Experience at HealthEdge, shares how personas – external and internal — make a huge difference in user experience design and customer experience performance. Learn how to influence behaviors through personas that guide the ways you engage key players in creating superior customer experiences.

 

 

 

[bctt tweet=”Are you using internal #personas to advance†#uxdesign†+†#customerexperience†improvement? Podcast w/@kd_singh†from HealthEdge!††#marketingoperations†https://clearaction.com/podcast/power-of-personas-in-ux-design-customer-experience/” username=”clearaction”]