Project Description

https://clearaction.com/podcast/shifting-customer-experience-tactics-to-embracing-a-holistic-customer-experience-based-strategy/

Shifting Customer Experience Tactics to Embracing a Holistic Customer Experience Based Strategy

Carol Borghesi, Former Senior Vice President, TELUS

Shifting Customer Experience Tactics to Embracing a Holistic Customer Experience Based StrategyShifting tactics is usually spurred on by recognition of severe pain in a company. Join as Carol Borghesi explains what it means to shift your customer experience tactics to embrace a more holistic strategy.

 

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