State of Customer Experience Management: Progress & Aspiration

Ingrid Lindberg (ChiefCustomer, B2C) & Lynn Hunsaker (ClearAction, B2B)

State of Customer Experience Management: Progress & Aspiration (Ingrid/Lynn)Celebrating CX Day (https://CXday.org) Ingrid Lindberg (ChiefCustomer, B2C) & Lynn Hunsaker (ClearAction, B2B) discuss awesome milestones and current gaps in customer experience management practices.