Successful Voice of the Customer Programs

Ingrid Lindberg, Founder & CXO, ChiefCustomer.com & Lynn Hunsaker, Chief Customer Officer, ClearAction Continuum

Successful Voice of the Customer Programs (Lindberg/Hunsaker)Lively discussion covering
1) What are effective voice of the customer experience programs, and what are not?
2) How do you establish it?
3) How do you bring it to life?