I highly recommend ClearAction! You’ll sharpen your focus with actionable insights and tools you can apply on the job the next day!
MaryAnn Monroe, CCXP, MaximusThanks for your guidance and prep. I highly recommend ClearAction to anyone seeking to understand CX.
Aaron Mosby, CCXP, TTEC DigitalClearAction brings expert level insights to customer experience practices. Lynn Hunsaker’s competence in CX is unmatched.
Kenneth Hampton, Acceptance InsuranceTime well invested. Get introduced to Strategic Impact practices so we evolve from the past practices. Highly recommended.
Balakrishna Murthy, CCXP, CarrefourAlways grounded in deep experience, knowledge of CX best practices, and industry network!
Gloria Gupta, FCXP, American Medical AssociationUne riche ressource claire et précise au sujet de gestion de l’expérience client, le contenu que je n’ai pas trouvé ailleurs.
Tatiana Yakovenko, UX Design SpecialistClearAction calmly and concisely communicates ideas in ways that stick in your brain and make you look at the work you’re doing in different ways.
James Dodkins, PegasystemsPlenty of actionable takeaways! Always a pleasure.
Clare Muscutt, Women in CXSúper bien, ella siempre está disponible y brinda una orientación completa para el entendimiento de los cursos.
Sonia Zavales, CCXP, SONICXcorpClearAction is a trail-blazer and an impactful leader in the development of the CX practice globally.
Rolu Adebola, DiversiboardGrateful to ClearAction mentorship. I will certainly continue to use this knowledge throughout my career.
Jenna Harwood-Pepers, CCXP, PointClickCareTrès utile et pratique, aider les organisations à passer à un niveau supérieur.
Tatiana Yakovenko, UX Design SpecialistThis is certainly among the best CX content I’ve ever found, uniting concepts and application.
Elaine Mazzon, PhoneTrackWorth every minute and dollar invested! To establish or operationalize CX for results, look no further. Fully recommended!
Tatiana Ramirez, CCXP, InteractionCXI highly recommend ClearAction’s Experience Leadership Mastery to up your CX game.
Mary Catherine Plunkett, CCXP, AutodeskClearAction has been recommended to everyone asking me how to pass the exam.
Shatha Balto, CCXP, My Clinic KSAClearAction is not just good for exams. It applies to the real work.
Bruce Liu, CCXP, CognizantThanks for great resources that made the exam questions feel very approachable and intuitive.
Jenna Harwood-Pepers, CCXP, PointClickCareThank you for sharing your excellent view and knowledge on CX and CXM.
AnneMarie Jans, Salta GroupClearAction has been a valuable resource to me. You have unending knowledge.
Patty Soltis, CCXP, Moffit Cancer CenterThis is a true proposal for a customer experience management system connected with business results.
Elaine Mazzon, PhoneTrackClick icon for grid view or list view
$30 – $45
70% Off
Multiple-choice quiz to boost your expertise with Power Guides most valuable to you.
Why? Focus where you’ll gain most.$475 – $1,275
67% Off
100% coverage of the 5 CCXP competencies, in presentations loaded with pro tips + multiple-choice quizzes + links to examples/templates
$80 – $200
68% Off
CCXP Metrics, Measurement & ROI lessons loaded with pro tips + multiple-choice quizzes + links to examples/templates
$95 – $200
68% Off
CCXP Customer Insights & Understanding lessons loaded with pro tips + multiple-choice quizzes + links to examples/templates
$95 – $200
68% Off
CCXP Design, Implementation & Innovation lessons loaded with pro tips + multiple-choice quizzes + links to examples/templates
$95 – $200
73% Off
CCXP Culture & Accountability lessons loaded with pro tips + multiple-choice quizzes + links to examples/templates
$95 – $200
68% Off
CCXP Customer Experience Strategy lessons loaded with pro tips + multiple-choice quizzes + links to examples/templates
$15 – $25
67% Off
What are best practices for CX bonus compensation?
Why? Ensure strategic advantages and indispensable value.$15 – $25
67% Off
How well is your CX work representing what customer experience is?
Why? Sustained competitive strengths, growth, credibility . . .Original price was: $50.$20Current price is: $20.
60% Off
How can we accurately report what happens in the market?
Why? Inaccuracies ruin the data’s value and your credibility.$15 – $25
67% Off
What is the hierarchy of ROI, LTV, SOM, etc. equations?
Why? Avoid the worst uses for each metric’s limitations.Original price was: $50.$20Current price is: $20.
60% Off
How can we discover patterns to inspire better practices?
Why? Data informs, but patterns inspire managers’ wise actions.Original price was: $50.$20Current price is: $20.
60% Off
How can we discover and influence customers’ decision-making?
Why? Proactively guide customers’ thinking and actions.$15 – $25
67% Off
How can we accurately discover customers’ expectations?
Why? If you haven’t researched their expectations, you’re flying blind.$15 – $25
67% Off
How can we accurately discover customers’ expectations?
Why? If you haven’t researched their expectations, you’re flying blind.$15 – $25
67% Off
How can we maximize VOC engagement internally and externally?
Why? Without strategic engagement, you’re in analysis paralysis.$15 – $25
67% Off
What are best ways to map empathy, touchpoints, journeys, and processes?
Why? Avoid pitfalls for accuracy, actionability, and value generation.$15 – $25
67% Off
How can we ensure research questions accurately capture our customers’ world?
Why? Use almost-free VoC to avoid non-valid data.$15 – $25
67% Off
What are success factors for human-centered design and innovation?
Why? Everything has greater gains when it’s in-tune with customers.$15 – $20
63% Off
How can we increase creativity for highly effective CX design?
Why? Unlock creative thinking of everyone for more value.Original price was: $50.$20Current price is: $20.
60% Off
What are success factors for designing service delivery and service recovery?
Why? Setup everyone to achieve customers’ view of right the first time.Original price was: $50.$20Current price is: $20.
60% Off
What are success factors for designing service delivery and service recovery?
Why? Setup everyone to achieve customers’ view of right the first time.$15 – $25
67% Off
How can we influence buy-in, engagement, and collaboration?
Why? It makes CX a joy and your CX team indispensable.$15 – $25
67% Off
How can we minimize poor behavior and maximize follow-through?
Why? ROI depends on before-and-after improvements made.$15 – $25
67% Off
What are best practices for influencing cross-organizational change?
Why? CX value is created or limited by non-customer-facing roles.$15 – $25
67% Off
How can we drive company-wide customer-centricity?
Why? You have the power to do this with customer insights.$15 – $25
67% Off
How can we guide senior leaders’ customer-centric management?
Why? Leaders’ actions amplify or undermine customer value.$15 – $25
67% Off
How can we increase employees’ customer-centricity?
Why? What employees do, in total, is what customers experience.$15 – $25
67% Off
What are best practices for customer-centric engagement internally and externally?
Why? Consistency builds trust and lifetime value.$20 – $25
67% Off
How can we ensure effective CX differentiation?
Why? Superior performance wins market share.$15 – $25
70% Off
What are success factors for strategic plans?
Why? Shift CXM from tactics to corporate strategic advantages.$15 – $25
67% Off
What are best practices for creating CX strategy and maturity?
Why? Embed customer-alignment into your firm’s DNA.$15 – $25
67% Off
What are best practices for CX roles and councils?
Why? Get out of the weeds to make life better for everyone.Original price was: $100.$45Current price is: $45.
55% Off
This 100-question exam is similar to the CCXP exam.
— Plus hints and correct answer reasons and a free Power Guide.
— Quickly see which topics you can skip.
— Shows you which Power Guides you need for success.
— You can apply upgrade credits for savings on full course.
Apply exciting pro tips right away
Expertise for your entire team
35 years preventing CX issues
Actionable for customer experience, employee experience, partner experience, B2B, B2C, governments, and non-profits universally
Pre-Tests, Power Guides, Modules, and Masterclasses have 4 versions:
Experts, CCXP, ECXO, Enthusiasts
Masterclasses have 5-6 standalone Modules
Power Guides are video lessons and quizzes
| Power Guides | Min. | Quizzes | USD |
|---|---|---|---|
| Experts | 20 | Multiple-choice | $25 |
| Enthusiasts | 10 | True-false | $15 |
| ECXO | 15 | Multiple-choice | $20 |
| CCXP | 15 | Multiple-choice | $20 |
| Full Course | Self-Paced | Live Remote |
|---|---|---|
| Expert | $550 | $985 |
| Enthusiast | $300 | $550 |
| ECXO | $450 | $950 |
| CCXP | $475 | $985 |
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Participants say:
“Speaking from over 20 years of service in our industry, I can say your expertise and wisdom are absolutely world-class. knowledge is distilled down to the most practical and effective points so the time and skills you share are invaluable and conducive to quick traction.”
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“These incredible learning materials are a masterpiece for me. I appreciate your great effort in this.”
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