A la Carte Resources
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Self-paced and live remote consulting universal to strategic customer experience, employee experience, and partner experience.
Designed for your extended team and executives: affordable, adept, actionable, and quick.
A la Carte Resources
Resources Filter
Self-paced and live remote consulting universal to strategic customer experience, employee experience, and partner experience.
Designed for your extended team and executives: affordable, adept, actionable, and quick.
I highly recommend ClearAction! You’ll sharpen your focus with actionable insights and tools you can apply on the job the next day!
MaryAnn Monroe, CCXP, MaximusThanks for your guidance and prep. I highly recommend ClearAction to anyone seeking to understand CX.
Aaron Mosby, CCXP, TTEC DigitalClearAction brings expert level insights to customer experience practices. Lynn Hunsaker’s competence in CX is unmatched.
Kenneth Hampton, Acceptance InsuranceTime well invested. Get introduced to Strategic Impact practices so we evolve from the past practices. Highly recommended.
Balakrishna Murthy, CCXP, CarrefourAlways grounded in deep experience, knowledge of CX best practices, and industry network!
Gloria Gupta, FCXP, American Medical AssociationUne riche ressource claire et précise au sujet de gestion de l’expérience client, le contenu que je n’ai pas trouvé ailleurs.
Tatiana Yakovenko, UX Design SpecialistClearAction calmly and concisely communicates ideas in ways that stick in your brain and make you look at the work you’re doing in different ways.
James Dodkins, PegasystemsPlenty of actionable takeaways! Always a pleasure.
Clare Muscutt, Women in CXSúper bien, ella siempre está disponible y brinda una orientación completa para el entendimiento de los cursos.
Sonia Zavales, CCXP, SONICXcorpClearAction is a trail-blazer and an impactful leader in the development of the CX practice globally.
Rolu Adebola, DiversiboardGrateful to ClearAction mentorship. I will certainly continue to use this knowledge throughout my career.
Jenna Harwood-Pepers, CCXP, PointClickCareTrès utile et pratique, aider les organisations à passer à un niveau supérieur.
Tatiana Yakovenko, UX Design SpecialistThis is certainly among the best CX content I’ve ever found, uniting concepts and application.
Elaine Mazzon, PhoneTrackWorth every minute and dollar invested! To establish or operationalize CX for results, look no further. Fully recommended!
Tatiana Ramirez, CCXP, InteractionCXI highly recommend ClearAction’s Experience Leadership Mastery to up your CX game.
Mary Catherine Plunkett, CCXP, AutodeskClearAction has been recommended to everyone asking me how to pass the exam.
Shatha Balto, CCXP, My Clinic KSAClearAction is not just good for exams. It applies to the real work.
Bruce Liu, CCXP, CognizantThanks for great resources that made the exam questions feel very approachable and intuitive.
Jenna Harwood-Pepers, CCXP, PointClickCareThank you for sharing your excellent view and knowledge on CX and CXM.
AnneMarie Jans, Salta GroupClearAction has been a valuable resource to me. You have unending knowledge.
Patty Soltis, CCXP, Moffit Cancer CenterThis is a true proposal for a customer experience management system connected with business results.
Elaine Mazzon, PhoneTrackClick icon for grid view or list view
$15 – $25
67% Off
How can we minimize poor behavior and maximize follow-through?
Why? ROI depends on before-and-after improvements made.$15 – $25
67% Off
How can we increase employees’ customer-centricity?
Why? What employees do, in total, is what customers experience.$15 – $25
67% Off
What are best practices for customer-centric engagement internally and externally?
Why? Consistency builds trust and lifetime value.$15 – $25
67% Off
How can we guide senior leaders’ customer-centric management?
Why? Leaders’ actions amplify or undermine customer value.Original price was: $50.$20Current price is: $20.
60% Off
How can we discover patterns to inspire better practices?
Why? Data informs, but patterns inspire managers’ wise actions.Original price was: $50.$20Current price is: $20.
60% Off
How can we discover and influence customers’ decision-making?
Why? Proactively guide customers’ thinking and actions.$15 – $25
67% Off
What are best practices for CX bonus compensation?
Why? Ensure strategic advantages and indispensable value.$150 – $350
67% Off
50 digital flash cards for each of the 5 CCXP competencies, with correct answers. (scroll down for details)
$475 – $1,970
72% Off
100% coverage up-to-date for 2025 exam, with career pro tips, >350 practice questions, and Walk The Talk Forum (scroll down for details)
5 CCXP modules (Power Guides) have 2 sample 100-question CCXP exams with hints $475 self-paced. Live remote classes 90 minutes x 5 sessions $985 includes all self-paced resources. Solo is live remote for 1 person $1970.
$15 – $25
67% Off
What are best practices for influencing cross-organizational change?
Why? CX value is created or limited by non-customer-facing roles.$350 – $1,800
56% Off
Get your customized plan to higher and faster gains at lower costs in closing gaps in customer experience performance.
$350 – $1,800
50% Off
Get your customized plan to higher and faster gains at lower costs in connecting CX and EX (customer experience and employee experience).
$105 – $200
69% Off
Influencing, Accountability, Change, Customer-Centricity, and Aligned Leaders, Employees, Engagement
$350 – $1,800
50% Off
Get your customized plan to higher and faster gains at lower costs in customer-centric customer engagement that maximizes lifetime value.
$15 – $25
67% Off
How well is your CX work representing what customer experience is?
Why? Sustained competitive strengths, growth, credibility . . .$15 – $25
67% Off
How can we drive company-wide customer-centricity?
Why? You have the power to do this with customer insights.$300 – $1,275
64% Off
Self-paced or live lessons with pro tips + examples + true-false quizzes for managers working with customer experience and employee experience.
$300 – $350
50% Off
Get your customized plan to higher and faser gains at lower costs in CX/CS tech (customer experience and customer support/success) decisions.
Original price was: $75.$25Current price is: $25.
67% Off
How can we run our business in alignment to expectations of customers, employees, partners, and investors simultaneously?
Why? Ultimate lowest costs and highest growth, sustained.20-minute pro tips video + multiple-choice quiz with hints for seasoned executives or CX/EX certified, award winners and judges, keynoters, or authors.
$350 – $400
50% Off
Get your customized plan to higher and faser gains at lower costs via superior data quality for AI.
$60 – $200
69% Off
Maps & Personas, Behavioral Science, Design & Innovation Design Tools, Service Design, Projects & Risks, Influencing
$15 – $25
67% Off
What are success factors for human-centered design and innovation?
Why? Everything has greater gains when it’s in-tune with customers.$15 – $20
63% Off
How can we increase creativity for highly effective CX design?
Why? Unlock creative thinking of everyone for more value.$350 – $1,800
56% Off
Get your customized plan to higher and faster gains at lower costs in designing new value for customer experience differentiation and growth.
$450 – $1,275
68% Off
Self-paced or live lessons loaded with pro tips, quizzes, and examples aimed at customer and employee experience maturity for ECXO members.
Original price was: $100.$30Current price is: $30.
70% Off
Start with this 50-question pre-test.
— Plus hints and correct answer reasons and a free Power Guide.
— Quickly see which ClearAction $25 Power Guides you need.
— 22 Power Guides are 20 minutes + quiz, and template/example links.
— You can apply upgrade credits for savings on full course.Original price was: $100.$30Current price is: $30.
70% Off
Start with this 40-question pre-test.
— Plus hints and correct answer reasons and a free Power Guide.
— Quickly see which ClearAction $15 Power Guides you need.
— Power Guides are 10 minutes + true-false quiz, and template/example links.
— You can apply upgrade credits for savings on full course.$15 – $25
67% Off
What are best practices for creating CX strategy and maturity?
Why? Embed customer-alignment into your firm’s DNA.$550 – $985
75% Off
Alignment strategy for customer experience, partner experience, and employee experience experts, executives, award winners, judges, authors, keynoters. (scroll down for details)
Self-paced $550. Live remote $985 (will be 2+ participants). Solo live remote $1970. Self-paced + 1 hour coaching $750.
Includes Friends Membership in Walk The Talk Forum and lifetime access to the online resources.
Original price was: $100.$35Current price is: $35.
65% Off
Start with this 50-question pre-test.
— Plus hints and correct answer reasons and a free Power Guide.
— Quickly see which ClearAction $25 Power Guides you need.
— 22 Power Guides are 20 minutes + quiz, and template/example links.
— You can apply upgrade credits for savings on full course.$15 – $25
67% Off
What are best practices for CX roles and councils?
Why? Get out of the weeds to make life better for everyone.$275 – $600
77% Off
Gain influence skills for buy-in, follow-through, collaboration, and maturity.
For growth in customer experience (CX), employee experience (EX), partner experience (PX), and marketing roles.$15 – $25
67% Off
How can we influence buy-in, engagement, and collaboration?
Why? It makes CX a joy and your CX team indispensable.$350 – $1,800
50% Off
Get your customized plan to higher and faster gains at lower costs in internal engagement in customer experience performance.
$350
50% Off
Get your customized plan to higher and faster gains at lower costs in journey management that starts with expectations segmentation and the 6 A’s of CXM success: Ask, Absorb, Adopt, Apply, Account, Applaud.
Apply exciting pro tips right away
Expertise for your entire team
35 years preventing CX issues
Actionable for customer experience, employee experience, partner experience, B2B, B2C, governments, and non-profits universally
Pre-Tests, Power Guides, Modules, and Masterclasses have 4 versions:
Experts, CCXP, ECXO, Enthusiasts
Masterclasses have 5-6 standalone Modules
Power Guides are video lessons and quizzes
| Power Guides | Min. | Quizzes | USD |
|---|---|---|---|
| Experts | 20 | Multiple-choice | $25 |
| Enthusiasts | 10 | True-false | $15 |
| ECXO | 15 | Multiple-choice | $20 |
| CCXP | 15 | Multiple-choice | $20 |
| Full Course | Self-Paced | Live Remote |
|---|---|---|
| Expert | $550 | $985 |
| Enthusiast | $300 | $550 |
| ECXO | $450 | $950 |
| CCXP | $475 | $985 |
Let’s Make Things Happen
Start now to multiply CX value.
We can customize resources and services.
Participants say:
“Speaking from over 20 years of service in our industry, I can say your expertise and wisdom are absolutely world-class. knowledge is distilled down to the most practical and effective points so the time and skills you share are invaluable and conducive to quick traction.”
“Please accept my deepest gratitude for the exceptional coaching you provided. The course material is truly a wealth of knowledge.”
“These incredible learning materials are a masterpiece for me. I appreciate your great effort in this.”
You Can Book a Discovery Call
You Can Send Us a Question
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