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Aligned Employees Power Guide

Name: Aligned Employees Power Guide
SKU: 45631
Availability: InStock

How can we increase employees’ customer-centricity?
Why? What employees do, in total, is what customers experience.

$15 – $25

67% Off

Level

Experts CCXP ECXO Enthusiasts

I highly recommend ClearAction! You’ll sharpen your focus with actionable insights and tools you can apply on the job the next day!

MaryAnn Monroe, CCXP, Maximus

Thanks for your guidance and prep. I highly recommend ClearAction to anyone seeking to understand CX.

Aaron Mosby, CCXP, TTEC Digital

ClearAction brings expert level insights to customer experience practices. Lynn Hunsaker’s competence in CX is unmatched.

Kenneth Hampton, Acceptance Insurance

Time well invested. Get introduced to Strategic Impact practices so we evolve from the past practices. Highly recommended.

Balakrishna Murthy, CCXP, Carrefour

Always grounded in deep experience, knowledge of CX best practices, and industry network!

Gloria Gupta, FCXP, American Medical Association

Une riche ressource claire et précise au sujet de gestion de l’expérience client, le contenu que je n’ai pas trouvé ailleurs.

Tatiana Yakovenko, UX Design Specialist

ClearAction calmly and concisely communicates ideas in ways that stick in your brain and make you look at the work you’re doing in different ways.

James Dodkins, Pegasystems

Plenty of actionable takeaways! Always a pleasure.

Clare Muscutt, Women in CX

Súper bien, ella siempre está disponible y brinda una orientación completa para el entendimiento de los cursos.

Sonia Zavales, CCXP, SONICXcorp

ClearAction is a trail-blazer and an impactful leader in the development of the CX practice globally.

Rolu Adebola, Diversiboard

Grateful to ClearAction mentorship. I will certainly continue to use this knowledge throughout my career.

Jenna Harwood-Pepers, CCXP, PointClickCare

Très utile et pratique, aider les organisations à passer à un niveau supérieur.

Tatiana Yakovenko, UX Design Specialist

This is certainly among the best CX content I’ve ever found, uniting concepts and application.

Elaine Mazzon, PhoneTrack

Worth every minute and dollar invested! To establish or operationalize CX for results, look no further. Fully recommended!

Tatiana Ramirez, CCXP, InteractionCX

I highly recommend ClearAction’s Experience Leadership Mastery to up your CX game.

Mary Catherine Plunkett, CCXP, Autodesk

ClearAction has been recommended to everyone asking me how to pass the exam.

Shatha Balto, CCXP, My Clinic KSA

ClearAction is not just good for exams. It applies to the real work.

Bruce Liu, CCXP, Cognizant

Thanks for great resources that made the exam questions feel very approachable and intuitive.

Jenna Harwood-Pepers, CCXP, PointClickCare

Thank you for sharing your excellent view and knowledge on CX and CXM.

AnneMarie Jans, Salta Group

ClearAction has been a valuable resource to me. You have unending knowledge.

Patty Soltis, CCXP, Moffit Cancer Center

This is a true proposal for a customer experience management system connected with business results.

Elaine Mazzon, PhoneTrack

Description

CCXP vs. ECXO vs. Experts vs. Enthusiasts

Power Guide	Video Time	Quiz	Level	Who
Experts	20 min.	Multiple-choice	Advanced	Seasoned executives or CX/EX certified, award winners and judges, keynoters, authors.
CCXP	15 min.	Multiple-choice	Intermediate	Exam candidates.
ECXO	15 min.	Multiple-choice	Intermediate	Managers aiming for CX, PX, or EX maturity.
Enthusiasts	10 min.	True-false	Manager	Working with CX, EX, PX.

What's a Power Guide?

Power Guides are concise, comprehensive recorded video presentations loaded with pro tips and examples/templates links.

Pro tips show you how to skip many typical CX practices to save your time and money, and to generate faster and stronger impressive gains.
Quiz questions have a hint and correct answer explanation. Re-take as many times as you like.
Videos have a thumbnail image outline for quick navigation to any point. Next/previous button takes you to each slide animation for preciseness.
Narration text in video sidebar helps you absorb and fast-track your review of key points.
You get a lifetime non-transferrable license for reference as your career evolves.
Your takeaways are universal to customer experience, partner experience, employee experience, and to any type of organization.
Pro tips emphasize customer alignment strategy, which boosts gains in engagement strategy.

1. CCXP or ECXO Customer Experience Excellence Certificate and social media badge are earned by successfully answering 15 topic mastery scenarios for an entire course (~25 power guides or 5 modules). This is awarded by ClearAction Continuum, with individual feedback to you by Lynn Hunsaker.

2. Enthusiasts Certificate is awarded for completion of all true-false quizzes across all power guides or modules.

3. Experts Certificate is awarded for 15 topic mastery scenarios scoring 90% or higher across all power guides or 5 modules.

4. Certified Customer Experience Professional (CCXP) certification is earned by successfully answering 80% or more of 100 multiple choice questions in the CXPA’s CCXP exam. This is awarded by CXPA (Customer Experience Professionals Association).

Live Classes

Wednesdays are public 90-minute live classes, available with an upgrade fee from your purchase of self-paced resources.

New live remote classes can be arranged for 2+ participants. Send request to Success@ ClearAction.com.

Arrange in-person training at your location: send request to Success@ ClearAction.com.

If you require a proposal, prepurchase meeting, or paperwork, there is an administrative fee. We keep prices low via immediate online payments.

Instructor

Lynn Hunsaker led companywide CX issue prevention for many years, saving customers millions of hours and dollars, thus improving customers’ prosperity as the key to maintaining 2X revenue leadership vs. competitors.

— In Strategic Planning at Sonoco: VoC Manager.
— At Applied Materials: Head of Corporate Quality & Customer Experience, starting from VoC Manager, Customer Satisfaction Improvement Manager, Marketing Director.

#1 author often at CustomerThink.com. 1 of 5 CustomerThink Hall of Fame Authors.
Published 3 e-handbooks on Kindle including Innovating Superior Customer Experience.
Taught 25 semester courses at UC Berkeley and UC Santa Cruz Extensions, San Jose State University and Mission College.
1st in the world to benchmark B2B CX practices globally (5 year study).
1st in the world to benchmark marketing operations practices.
Past-President of Silicon Valley American Marketing Association; earned a Chapter Excellence Award.
Certified Practitioner of Myers-Briggs Type Indicator, CPI 260, Temperaments, Cognitive Dynamics, and Interaction Bridges.
Professional Certified Marketer, Certified Quality Manager, California Certified Teacher, Certified Customer Experience Professional.
1st in the world as CXPA-Recognized Training Provider (RTP) for online CCXP course in 2015.
Passed the CCXP exam in first attempt in less than half the allowed time, with no study resources available then.

About CCXP

The CCXP exam is owned and administered by the Customer Experience Professionals Association. (CXPA.org)

CXPA.org and ClearAction.com are independent.
— ClearAction provides CCXP training.
— Separately, CXPA runs the CCXP exam and certificate.

There are 100 multiple-choice CCXP questions.
— 1 correct answer and 3 incorrect options.
— The score required to pass the examination is 80%.

You have 3 hours to complete the CCXP exam. Typically, 2 hours is sufficient.
— Choose remote online or in-person online testing.
— In-person testing sites are located in most large cities.
— No notations, electronic devices, or calculators are allowed during the exam.

Exam candidates must complete an exam application form.
— To minimize retaking the exam.
— Describe your experience in the 5 CCXP competencies.
— Allow a couple weeks for approval by the member volunteer committee.
— You must select an exam date within 6 months of approval date.

These are CXPA’s fees (USD) via CXPA.org:
— $495 CXPA member price for CCXP exam.
— $645 non-member price for CCXP exam.
— $720 one-year CXPA membership plus CCXP exam.
— Separate annual CXPA membership fee is $225.

Top reasons for retaking the exam:
— Did not follow the advice of a master CCXP trainer.
— Did not read the multiple choice questions carefully.

You may retake the CCXP exam up to 3 times within your 6-month exam eligibility period.
— The exam retake fee is $198 for CXPA members and $348 for non-members.
— After 3 attempts it is required to begin the process again, including paying the combined fee for CCXP certification application and exam in effect at the time of reapplication.

You will save tremendous time and costs through ClearAction’s CCXP Exam Masterclass.

From CXPA’s website:

“The CCXP [CXPA.org] does not offer any study materials or resources for exam preparation. Generally, any certification program that offers the education that prepares you for the exam is considered a certificate and not a certification.” The CCXP is a certification.

While any CX book, article, podcast, webcast, quiz, and peer group discussion may help toward your exam readiness, they are not comprehensive nor specific to the CCXP exam itself.

ClearAction’s Power Guides include all relevant information from the Book of Knowledge and CXPA. With ClearAction, you get visual aids and narration that speeds up your absorption.

NO other resources needed to pass CXPA’s exam when you rely on ClearAction’s course.

This is how ClearAction’s 100% CCXP Exam Preparation saves you tremendous money, energy, stress, and time. It was first in the world in 2015 to receive CXPA’s stamp of approval.