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CCXP Customer Experience Strategy Module or Bundle

CCXP Customer Experience Strategy lessons loaded with pro tips + multiple-choice quizzes + links to examples/templates

$95$200

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Let others know about these resources!

I highly recommend ClearAction! You’ll sharpen your focus with actionable insights and tools you can apply on the job the next day!

MaryAnn MonroeMaryAnn Monroe, CCXP, Maximus

Thanks for your guidance and prep. I highly recommend ClearAction to anyone seeking to understand CX.

Aaron MosbyAaron Mosby, CCXP, TTEC Digital

ClearAction brings expert level insights to customer experience practices. Lynn Hunsaker’s competence in CX is unmatched.

Kenneth HamptonKenneth Hampton, Acceptance Insurance

Time well invested. Get introduced to Strategic Impact practices so we evolve from the past practices. Highly recommended.

Balakrishna MurthyBalakrishna Murthy, CCXP, Carrefour

Always grounded in deep experience, knowledge of CX best practices, and industry network!

Gloria GuptaGloria Gupta, FCXP, American Medical Association

Une riche ressource claire et précise au sujet de gestion de l’expérience client, le contenu que je n’ai pas trouvé ailleurs. 

Tatiana YakovenkoTatiana Yakovenko, UX Design Specialist

ClearAction calmly and concisely communicates ideas in ways that stick in your brain and make you look at the work you’re doing in different ways.

James DodkinsJames Dodkins, Pegasystems

Plenty of actionable takeaways! Always a pleasure.

Clare MuscuttClare Muscutt, Women in CX

Súper bien, ella siempre está disponible y brinda una orientación completa para el entendimiento de los cursos.

Sonia ZavalaSonia Zavales, CCXP, SONICXcorp

ClearAction is a trail-blazer and an impactful leader in the development of the CX practice globally.

Rolu AdebolaRolu Adebola, Diversiboard

Grateful to ClearAction mentorship. I will certainly continue to use this knowledge throughout my career.

Jenna Harwood PepersJenna Harwood-Pepers, CCXP, PointClickCare

Très utile et pratique, aider les organisations à passer à un niveau supérieur.

Tatiana YakovenkoTatiana Yakovenko, UX Design Specialist

This is certainly among the best CX content I’ve ever found, uniting concepts and application. 

Elaine MazzonElaine Mazzon, PhoneTrack

Worth every minute and dollar invested! To establish or operationalize CX for results, look no further. Fully recommended!

Tatiana RamirezTatiana Ramirez, CCXP, InteractionCX

I highly recommend ClearAction’s Experience Leadership Mastery to up your CX game.

Mary Catherine Plunkett, CCXP, Autodesk

ClearAction has been recommended to everyone asking me how to pass the exam.

Shatha Balto, CCXP, My Clinic KSA

ClearAction is not just good for exams. It applies to the real work.

Bruce LiuBruce Liu, CCXP, Cognizant

Thanks for great resources that made the exam questions feel very approachable and intuitive.

Jenna Harwood PepersJenna Harwood-Pepers, CCXP, PointClickCare

Thank you for sharing your excellent view and knowledge on CX and CXM.

AnneMarie JansAnneMarie Jans, Salta Group

ClearAction has been a valuable resource to me. You have unending knowledge.

Patty Soltis, CCXP, Moffit Cancer Center

This is a true proposal for a customer experience management system connected with business results.

Elaine MazzonElaine Mazzon, PhoneTrack

Modules and Bundles are a collection of Power Guides: concise, comprehensive recorded video presentations loaded with pro tips and examples/templates links.

A Module is the full collection of Power Guides for the topic. It matches what’s taught in the ClearAction live class.

A Bundle is the full collection matching the CCXP Handbook for the topic. The Handbook repeats some Power Guide topics in more than one CCXP competency. If your CCXP exam results show a need for further study in a CCXP competency, then a ClearAction Bundle is comprehensive coverage of the CCXP Handbook topic.

  • Pro tips show you how to skip many typical CX practices to save your time and money, and to generate faster and stronger impressive gains.
  • Quiz questions have a hint and correct answer explanation. Re-take as many times as you like.
  • Videos have a thumbnail image outline for quick navigation to any point. Next/previous button takes you to each slide animation for preciseness.
  • Narration text in video sidebar helps you absorb and fast-track your review of key points.
  • You get a lifetime non-transferrable license for reference as your career evolves.
  • Your takeaways are universal to customer experience, partner experience, employee experience, and to any type of organization.
  • Pro tips emphasize customer alignment strategy, which boosts gains in engagement strategy.

2 Certificate Choices:

1. Customer Experience Excellence Certificate and social media badge are earned by successfully answering 15 topic mastery scenarios for an entire course (~25 power guides or 5 modules). This is awarded by ClearAction Continuum, with individual feedback to you by Lynn Hunsaker. 

CCXP Topic Mastery Certificate

 

2. Certified Customer Experience Professional (CCXP) certification is earned by successfully answering 80% or more of 100 multiple choice questions in the CXPA’s CCXP exam. This is awarded by CXPA (Customer Experience Professionals Association).

CCXP Certificate

Wednesdays are public 90-minute live classes, available with an upgrade fee from your purchase of self-paced resources.

New live remote classes can be arranged for 2+ participants. Send request to Success@ ClearAction.com.

Arrange in-person training at your location: send request to Success@ ClearAction.com.

If you require a proposal, prepurchase meeting, or paperwork, there is an administrative fee. We keep prices low via immediate online payments.

Lynn Hunsaker

Lynn Hunsaker led companywide CX issue prevention for many years, saving customers millions of hours and dollars, thus improving customers’ prosperity as the key to maintaining 2X revenue leadership vs. competitors.
– In Strategic Planning at Sonoco: VoC Manager.
– At Applied Materials: Head of Corporate Quality & Customer Experience, starting from VoC Manager, Customer Satisfaction Improvement Manager, Marketing Director.- #1 author often at CustomerThink.com. 1 of 5 CustomerThink Hall of Fame Authors.- Published 3 e-handbooks on Kindle including Innovating Superior Customer Experience.
– Taught 25 semester courses at UC Berkeley and UC Santa Cruz Extensions, San Jose State University and Mission College.- 1st in the world to benchmark B2B CX practices globally (5 year study).– 1st in the world to benchmark marketing operations practices.
– 1st in the world as CXPA-Recognized Training Provider (RTP) for online CCXP course in 2015.
– Passed the CCXP exam in first attempt in less than half the allowed time, with no study resources available then.

The CCXP exam is owned and administered by the Customer Experience Professionals Association. (CXPA.org)

CXPA.org and ClearAction.com are independent.
— ClearAction provides CCXP training.
— Separately, CXPA runs the CCXP exam and certificate.

There are 100 multiple-choice CCXP questions.
— 1 correct answer and 3 incorrect options.
— The score required to pass the examination is 80%.

You have 3 hours to complete the CCXP exam. Typically, 2 hours is sufficient.
— Choose remote online or in-person online testing.
— In-person testing sites are located in most large cities.
— No notations, electronic devices, or calculators are allowed during the exam.

Exam candidates must complete an exam application form.
— To minimize retaking the exam.
— Describe your experience in the 5 CCXP competencies.
— Allow a couple weeks for approval by the member volunteer committee.
— You must select an exam date within 6 months of approval date.

These are CXPA’s fees (USD) via CXPA.org:
— $495 CXPA member price for CCXP exam.
— $645 non-member price for CCXP exam.
— $720 one-year CXPA membership plus CCXP exam.
— Separate annual CXPA membership fee is $225.

Top reasons for retaking the exam:
— Did not follow the advice of a master CCXP trainer.
— Did not read the multiple choice questions carefully.

You may retake the CCXP exam up to 3 times within your 6-month exam eligibility period.
— The exam retake fee is $198 for CXPA members and $348 for non-members.
— After 3 attempts it is required to begin the process again, including paying the combined fee for CCXP certification application and exam in effect at the time of reapplication.

You will save tremendous time and costs through ClearAction’s CCXP Exam Masterclass.

From CXPA’s website:

CCXP Training is Independent of CXPA.org

The CCXP [CXPA.org] does not offer any study materials or resources for exam preparation. Generally, any certification program that offers the education that prepares you for the exam is considered a certificate and not a certification.” The CCXP is a certification.

While any CX book, article, podcast, webcast, quiz, and peer group discussion may help toward your exam readiness, they are not comprehensive nor specific to the CCXP exam itself.

ClearAction’s Power Guides include all relevant information from the Book of Knowledge and CXPA. With ClearAction, you get visual aids and narration that speeds up your absorption.

NO other resources needed to pass CXPA’s exam when you rely on ClearAction’s course.

This is how ClearAction’s 100% CCXP Exam Preparation saves you tremendous money, energy, stress, and time. It was first in the world in 2015 to receive CXPA’s stamp of approval.

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