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CCXP Masterclass

CCXP Masterclass

100% coverage of the 5 CCXP competencies, in presentations loaded with pro tips + multiple-choice quizzes + links to examples/templates

$475 – $1,275

67% Off

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Overview

Save many hours by starting here. 

  • Get advice to apply and succeed in the CCXP exam.
  • 100% up-to-date with 2025 exam.

  • NO other resources needed to pass CXPA’s exam.

  • 2 sample CCXP exams with 100 questions each.
  • 55 multiple-choice questions per CCXP competency.

  • Videos are succinct and comprehensive with visuals and examples to absorb key points fast.

Pro tips show you how to skip many typical CX practices to save your time and money, and to generate faster and stronger impressive gains.

“I can save weeks of work I thought was needed, and impress my executives with greater results faster with the method I learned today.”

  • You get a lifetime non-transferrable license for reference as your career evolves.

  • Upgrade anytime to 1 or more live classes.

  • Money-back for 1 self-paced module if nothing’s new for you: 5-day limit.

  • Your takeaways are universal to customer experience, partner experience, employee experience, and to any type of organization.

“Your entire content, and especially your metrics training, is so powerful and explained in an excellent way.”

“Your question bank is really precise and helpful.”

Quiz questions have a hint and correct answer explanation. Re-take as many times as you like.

CCXP Quiz ClearAction

“Your course made the exam questions feel very approachable and intuitive.”

Customer Experience Excellence Certificate and digital badge (optional) are earned by replying to 3 scenarios for each of the 5 CCXP competencies with 90% or higher scores. You get personalized feedback from Lynn Hunsaker for each reply. This fine-tunes your topic mastery as a readiness indicator for your successful exam.

First in the world in 2015 to receive CXPA’s stamp of approval.

“Your course was incredible! It helped me get ready for the exam and it was a wealth of CX knowledge overall!”

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The 5 CCXP competencies can be mastered in a variety of ways.

  • Metrics, Measurement & ROI

  • Insights & Understanding
  • Design, Innovation & Implementation

  • Culture & Accountability

  • Strategy
Sample CCXP Exam

You can start here to prioritize your study.

Discover which subtopics you can skip.

100-question exam similar to the CCXP exam.

Include hints and correct answer reasons.

$45 (can be credited to the full course)

https://ClearAction.com/ccxp-test

CCXP Power Guides

Study just what you need.

15-minute video for each CCXP subtopic.

Multiple-choice quiz with hints and answers.

Pro tips for to multiply CX gains above the norms.

$20 (can be credited to the full course)

https://ClearAction.com/resources/page/2/

CCXP Flash Cards

Fine-tune your memory.

50 flash cards for each CCXP competency.

Describe each key point and see if you’re correct.

Directs you to a Power Guide for brush-up learning.

$150

https://ClearAction.com/product/ccxp-flash

CCXP Modules

Learn 1 competency at a time.

Self-paced (~60 minutes) or live (90 minutes).

55 multiple-choice questions. 3 scenario questions.

Module is all Power Guides covered in live class.

Bundle is all Power Guides in the CCXP Handbook.

$95 self-paced or $200 live class + self-paced

https://ClearAction.com/growth/#modules

CCXP Masterclass

Get everything you need to succeed.

Self-paced: 6.5 hours video (26 Power Guides).

55 multiple-choice per topic plus 2 sample exams.

Instructor feedback for 15 scenario questions.

Customer Experience Excellence certificate option.

$475 self-paced

https://ClearAction.com/ccxp

CCXP Live Classes

Ask questions in 5 live 90-minute classes.

And get everything in the self-paced course.

Attend a class any time in the future, too.

(flash cards not included in full course)

$985 live classes + self-paced

https://ClearAction.com/events

 

Live CX Classes

“Previously, I tried the CCXP exam unsuccessfully after buying all the popular practice exams. I wish I’d bought this earlier, as I’ve discovered you are teaching the real knowledge to us.”

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2 Certificate Choices:

1. Customer Experience Excellence Certificate and social media badge are earned by successfully answering 15 topic mastery scenarios for an entire course (~25 power guides or 5 modules). This is awarded by ClearAction Continuum, with individual feedback to you by Lynn Hunsaker. 

CX EXCELLENCE CERTIFICATE

 

“Your course has proven to be the most effective and efficient approach, eliminating any confusion that other resources may have introduced.”

2. Certified Customer Experience Professional (CCXP) certification is earned by successfully answering 80% or more of 100 multiple choice questions in the CXPA’s CCXP exam. This is awarded by CXPA (Customer Experience Professionals Association).

CCXP CERTIFICATE

 

“I am so thankful for your support during my CCXP journey!”

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Public 90-minute live classes are available with an upgrade fee from your purchase of self-paced resources. ($200 for 1 topic or $985 for all 5 topics)

New live remote classes can be arranged for 2+ participants. Send request to Success@ ClearAction.com.

Arrange in-person training at your location: send request to Success@ ClearAction.com.

If you require a proposal, prepurchase meeting, or paperwork, there is an administrative fee. We keep prices low via immediate online payments.

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LYNN HUNSAKERLynn Hunsaker led companywide CX issue prevention for many years, saving customers millions of hours and dollars, thus improving customers’ prosperity as the key to maintaining 2X revenue leadership vs. competitors.

— In Strategic Planning at Sonoco: VoC Manager.
— At Applied Materials: Head of Corporate Quality & Customer Experience, starting from VoC Manager, Customer Satisfaction Improvement Manager, Marketing Director.

  • #1 author often at CustomerThink.com. 1 of 5 CustomerThink Hall of Fame Authors.
  • Published 3 e-handbooks on Kindle including Innovating Superior Customer Experience.
  • Taught 25 semester courses at UC Berkeley and UC Santa Cruz Extensions, San Jose State University and Mission College.
  • 1st in the world to benchmark B2B CX practices globally (5 year study).
  • 1st in the world to benchmark marketing operations practices.
  • Past-President of Silicon Valley American Marketing Association; earned a Chapter Excellence Award.
  • Certified Practitioner of Myers-Briggs Type Indicator, CPI 260, Temperaments, Cognitive Dynamics, and Interaction Bridges.
  • Professional Certified Marketer, Certified Quality Manager, California Certified Teacher, Certified Customer Experience Professional.
  • 1st in the world as CXPA-Recognized Training Provider (RTP) for online CCXP course in 2015.
  • Passed the CCXP exam in first attempt in less than half the allowed time, with no study resources available then.

LYNN HUNSAKER CX EXPERT

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CX DX CS Certifications

 

CXPA says: “Generally, any certification program that offers the education that prepares you for the exam is considered a certificate and not a certification.” The CCXP is a certification.

 

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The CCXP exam is owned and administered by the Customer Experience Professionals Association. (CXPA.org)

CXPA.org and ClearAction.com are separate and independent.
— ClearAction provides CCXP training.
— Separately, CXPA runs the CCXP exam and certificate.

There are 100 multiple-choice CCXP questions.
— 1 correct answer and 3 incorrect options.
— The score required to pass the examination is 80%.

You have 3 hours to complete the CCXP exam. Typically, 2 hours is sufficient.
— Choose remote online or in-person online testing.
— In-person testing sites are located in most large cities.
— No notations, electronic devices, or calculators are allowed during the exam.

Exam candidates must complete an exam application form.
— To minimize retaking the exam.
— Describe your experience in the 5 CCXP competencies.
— Allow a couple weeks for approval by the member volunteer committee.
— You must select an exam date within 6 months of approval date.

CXPA’s fees (USD) via CXPA.org:
— $495 CXPA member price for CCXP exam.
— $645 non-member price for CCXP exam.
— $720 one-year CXPA membership plus CCXP exam.
— Separate annual CXPA membership fee is $225.

Top reasons for retaking the exam:
— Did not follow the advice of a master CCXP trainer.
— Did not read the multiple choice questions carefully.

You may retake the CCXP exam up to 3 times within your 6-month exam eligibility period.
— The exam retake fee is $198 for CXPA members and $348 for non-members.
— After 3 attempts it is required to begin the process again, including paying the combined fee for CCXP certification application and exam in effect at the time of reapplication.

You will save tremendous time and costs through ClearAction’s CCXP Exam Masterclass.

From CXPA’s website:

CCXP Training is Independent of CXPA.org

“The CCXP [CXPA.org] does not offer any study materials or resources for exam preparation. Generally, any certification program that offers the education that prepares you for the exam is considered a certificate and not a certification.” The CCXP is a certification.

While any CX book, article, podcast, webcast, quiz, and peer group discussion may help toward your exam readiness, they are not comprehensive nor specific to the CCXP exam itself.

ClearAction’s Power Guides include all relevant information from the Book of Knowledge and CXPA. With ClearAction, you get visual aids and narration that speeds up your absorption.

NO other resources needed to pass CXPA’s exam when you rely on ClearAction’s course.

This is how ClearAction’s 100% CCXP Exam Preparation saves you tremendous money, energy, stress, and time. It was first in the world in 2015 to receive CXPA’s stamp of approval.

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“I’ve been through 4 modules so far and your materials are really excellent!!! I love it.
What I like most is the additional support questions in the quiz to help you understand the perspective.
I just wish I would have used it before.”
— Bruce Liu, Cognizant (Hong Kong)

“This course is certainly among the best CX content I’ve ever found.
It unites concepts and application. It’s a CXM system connected with business results.
Thank you very much for your attention and interaction throughout the process.”
— Elaine Mazzon, PhoneTrack (Brazil)

“Thank you, ClearAction. It was a great course.
I appreciate all your support.
Wonderful material and great trainer.”
— Suhaib Jaber, PWC (Jordan)

“I am so thankful for your support during my CCXP journey!”
— Raneem Al Deejain, CCXP, My Clinic KSA (Saudi Arabia)

“Thank you, Lynn, for the course and the guidance provided! Very helpful indeed!”
— Grace Loh, Cisco (Singapore)

“This was such a helpful course, and I’m excited to use it!!”
— Davianne Florea, CCXP, Christian Care Ministry (US)

“The ClearAction course enabled me to bring all my CX knowledge together
and study at my own pace, so that I was ready to take the exam when I was ready.”
— Laurence Fox, CCXP, SHAPE Australia

“It was definitely a cornerstone for achieving the CCXP.
Fully recommended!!!”
— Tatiana Ramirez, CCXP, Instituto de Mercadeo Agropecuario (Panama)

“Thank you very much for the valuable information
and feedback on the Topic Mastery scenarios during the course!”
— Silke Wiesel, PhD, CCXP, Chiesi Group (Austria)

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I highly recommend ClearAction! You’ll sharpen your focus with actionable insights and tools you can apply on the job the next day!

MaryAnn MonroeMaryAnn Monroe, CCXP, Maximus

Thanks for your guidance and prep. I highly recommend ClearAction to anyone seeking to understand CX.

Aaron MosbyAaron Mosby, CCXP, TTEC Digital

ClearAction brings expert level insights to customer experience practices. Lynn Hunsaker’s competence in CX is unmatched.

Kenneth HamptonKenneth Hampton, Acceptance Insurance

Time well invested. Get introduced to Strategic Impact practices so we evolve from the past practices. Highly recommended.

Balakrishna MurthyBalakrishna Murthy, CCXP, Carrefour

Always grounded in deep experience, knowledge of CX best practices, and industry network!

Gloria GuptaGloria Gupta, FCXP, American Medical Association

Une riche ressource claire et précise au sujet de gestion de l’expérience client, le contenu que je n’ai pas trouvé ailleurs. 

Tatiana YakovenkoTatiana Yakovenko, UX Design Specialist

ClearAction calmly and concisely communicates ideas in ways that stick in your brain and make you look at the work you’re doing in different ways.

James DodkinsJames Dodkins, Pegasystems

Plenty of actionable takeaways! Always a pleasure.

Clare MuscuttClare Muscutt, Women in CX

Súper bien, ella siempre está disponible y brinda una orientación completa para el entendimiento de los cursos.

Sonia ZavalaSonia Zavales, CCXP, SONICXcorp

ClearAction is a trail-blazer and an impactful leader in the development of the CX practice globally.

Rolu AdebolaRolu Adebola, Diversiboard

Grateful to ClearAction mentorship. I will certainly continue to use this knowledge throughout my career.

Jenna Harwood PepersJenna Harwood-Pepers, CCXP, PointClickCare

Très utile et pratique, aider les organisations à passer à un niveau supérieur.

Tatiana YakovenkoTatiana Yakovenko, UX Design Specialist

This is certainly among the best CX content I’ve ever found, uniting concepts and application. 

Elaine MazzonElaine Mazzon, PhoneTrack

Worth every minute and dollar invested! To establish or operationalize CX for results, look no further. Fully recommended!

Tatiana RamirezTatiana Ramirez, CCXP, InteractionCX

I highly recommend ClearAction’s Experience Leadership Mastery to up your CX game.

Mary Catherine Plunkett, CCXP, Autodesk

ClearAction has been recommended to everyone asking me how to pass the exam.

Shatha Balto, CCXP, My Clinic KSA

ClearAction is not just good for exams. It applies to the real work.

Bruce LiuBruce Liu, CCXP, Cognizant

Thanks for great resources that made the exam questions feel very approachable and intuitive.

Jenna Harwood PepersJenna Harwood-Pepers, CCXP, PointClickCare

Thank you for sharing your excellent view and knowledge on CX and CXM.

AnneMarie JansAnneMarie Jans, Salta Group

ClearAction has been a valuable resource to me. You have unending knowledge.

Patty Soltis, CCXP, Moffit Cancer Center

This is a true proposal for a customer experience management system connected with business results.

Elaine MazzonElaine Mazzon, PhoneTrack

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