Everyone in your team can upskill thanks to our volume-oriented prices!  

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Apply exciting pro tips right away

Affordable

Expertise for your entire team

Adept

35 years preventing CX issues

Culture Module

Culture Module

Influencing, Accountability, Change, Customer-Centricity, and Aligned Leaders, Employees, Engagement

$105 – $200

69% Off

Let others know about these resources!

I highly recommend ClearAction! You’ll sharpen your focus with actionable insights and tools you can apply on the job the next day!

MaryAnn MonroeMaryAnn Monroe, CCXP, Maximus

Thanks for your guidance and prep. I highly recommend ClearAction to anyone seeking to understand CX.

Aaron MosbyAaron Mosby, CCXP, TTEC Digital

ClearAction brings expert level insights to customer experience practices. Lynn Hunsaker’s competence in CX is unmatched.

Kenneth HamptonKenneth Hampton, Acceptance Insurance

Time well invested. Get introduced to Strategic Impact practices so we evolve from the past practices. Highly recommended.

Balakrishna MurthyBalakrishna Murthy, CCXP, Carrefour

Always grounded in deep experience, knowledge of CX best practices, and industry network!

Gloria GuptaGloria Gupta, FCXP, American Medical Association

Une riche ressource claire et précise au sujet de gestion de l’expérience client, le contenu que je n’ai pas trouvé ailleurs. 

Tatiana YakovenkoTatiana Yakovenko, UX Design Specialist

ClearAction calmly and concisely communicates ideas in ways that stick in your brain and make you look at the work you’re doing in different ways.

James DodkinsJames Dodkins, Pegasystems

Plenty of actionable takeaways! Always a pleasure.

Clare MuscuttClare Muscutt, Women in CX

Súper bien, ella siempre está disponible y brinda una orientación completa para el entendimiento de los cursos.

Sonia ZavalaSonia Zavales, CCXP, SONICXcorp

ClearAction is a trail-blazer and an impactful leader in the development of the CX practice globally.

Rolu AdebolaRolu Adebola, Diversiboard

Grateful to ClearAction mentorship. I will certainly continue to use this knowledge throughout my career.

Jenna Harwood PepersJenna Harwood-Pepers, CCXP, PointClickCare

Très utile et pratique, aider les organisations à passer à un niveau supérieur.

Tatiana YakovenkoTatiana Yakovenko, UX Design Specialist

This is certainly among the best CX content I’ve ever found, uniting concepts and application. 

Elaine MazzonElaine Mazzon, PhoneTrack

Worth every minute and dollar invested! To establish or operationalize CX for results, look no further. Fully recommended!

Tatiana RamirezTatiana Ramirez, CCXP, InteractionCX

I highly recommend ClearAction’s Experience Leadership Mastery to up your CX game.

Mary Catherine Plunkett, CCXP, Autodesk

ClearAction has been recommended to everyone asking me how to pass the exam.

Shatha Balto, CCXP, My Clinic KSA

ClearAction is not just good for exams. It applies to the real work.

Bruce LiuBruce Liu, CCXP, Cognizant

Thanks for great resources that made the exam questions feel very approachable and intuitive.

Jenna Harwood PepersJenna Harwood-Pepers, CCXP, PointClickCare

Thank you for sharing your excellent view and knowledge on CX and CXM.

AnneMarie JansAnneMarie Jans, Salta Group

ClearAction has been a valuable resource to me. You have unending knowledge.

Patty Soltis, CCXP, Moffit Cancer Center

This is a true proposal for a customer experience management system connected with business results.

Elaine MazzonElaine Mazzon, PhoneTrack

Power Guide Video Time Quiz Level Who
Experts 6 x 20 min. Multiple-choice Advanced Seasoned executives or CX/EX certified, award winners and judges, keynoters, authors.
ECXO 7 x 15 min. Multiple-choice Intermediate Managers aiming for CX, PX, or EX maturity.
Enthusiasts 7 x 10 min. True-false Manager Working with CX, EX, PX.

Note: CCXP Module is available separately.

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A Module is the full collection of Power Guides for the topic. It matches what’s taught in the ClearAction live class.

Power Guides: concise, comprehensive recorded video presentations loaded with pro tips and examples/templates links.

  • Pro tips show you how to skip many typical CX practices to save your time and money, and to generate faster and stronger impressive gains.
  • Quiz questions have a hint and correct answer explanation. Re-take as many times as you like.
  • Videos have a thumbnail image outline for quick navigation to any point. Next/previous button takes you to each slide animation for preciseness.
  • Narration text in video sidebar helps you absorb and fast-track your review of key points.
  • You get a lifetime non-transferrable license for reference as your career evolves.
  • Your takeaways are universal to customer experience, partner experience, employee experience, and to any type of organization.
  • Pro tips emphasize customer alignment strategy, which boosts gains in engagement strategy.

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3 Certificate Choices:

1. ECXO Customer Experience Excellence Certificate and social media badge are earned by successfully answering 15 topic mastery scenarios for an entire course (~25 power guides or 5 modules). This is awarded by ClearAction Continuum, with individual feedback to you by Lynn Hunsaker. 

CCXP Topic Mastery Certificate

2. Enthusiasts Certificate is awarded for completion of all true-false quizzes across all power guides or 5 modules.

Customer Experience Skills Certificate

3. Experts Certificate is awarded for 15 topic mastery scenarios scoring 90% or higher across all power guides or 5 modules.

Experts Customer Experience Leadership Certificate

Public 90-minute live classes are available with an upgrade fee from your purchase of self-paced resources.

New live remote classes can be arranged for 2+ participants. Send request to Success@ ClearAction.com.

Arrange in-person training at your location: send request to Success@ ClearAction.com.

If you require a proposal, prepurchase meeting, or paperwork, there is an administrative fee. We keep prices low via immediate online payments.

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Lynn HunsakerLynn Hunsaker led companywide CX issue prevention for many years, saving customers millions of hours and dollars, thus improving customers’ prosperity as the key to maintaining 2X revenue leadership vs. competitors.

— In Strategic Planning at Sonoco: VoC Manager.
— At Applied Materials: Head of Corporate Quality & Customer Experience, starting from VoC Manager, Customer Satisfaction Improvement Manager, Marketing Director.

  • #1 author often at CustomerThink.com. 1 of 5 CustomerThink Hall of Fame Authors.
  • Published 3 e-handbooks on Kindle including Innovating Superior Customer Experience.
  • Taught 25 semester courses at UC Berkeley and UC Santa Cruz Extensions, San Jose State University and Mission College.
  • 1st in the world to benchmark B2B CX practices globally (5 year study).
  • 1st in the world to benchmark marketing operations practices.
  • Past-President of Silicon Valley American Marketing Association; earned a Chapter Excellence Award.
  • Certified Practitioner of Myers-Briggs Type Indicator, CPI 260, Temperaments, Cognitive Dynamics, and Interaction Bridges.
  • Professional Certified Marketer, Certified Quality Manager, California Certified Teacher, Certified Customer Experience Professional.

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