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Customer-Centric Maturity Builder

Customer-Centric Maturity Builder

Self-assess your organization(s) on 7 dimensions to self-manage your tailored customer-centric maturity roadmap to sustained financial growth: (1) managerial decisions and (2) development and (3) reviews and (4) rewards of all types, (5) scope of customer-focus, (6) customer issues, and (7) scrutiny of root cause resolution progress. Click quantity for bank transfer now, or click here to request an invoice.

$240 – $600

73% Off

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These 7 dimensions are your roadmap to sustained financial growth via customer-centric maturity.

Customer-centricity is putting customers at the center of your thinking and actions.

Maturity is embedding this in how you run your business in totality: decisions, development, reviews, and rewards.

When customers are at the center of all types of decisions, development, reviews, and rewards, you amplify ongoing magnetic attraction for new and existing customers, employees, partners, and investors.

Customer-Centric Maturity 7 Dimensions

When scope is all-inclusive, scrutiny is at the root-cause level, and issues are resolved permanently, you significantly reduce costs of running your business.

Self-manage your maturity roadmap with a variety of suggested sub-dimensions as building-blocks.

Customer-Centric Maturity Sub-Dimensions

 

Sort reports by dimensions, ratings, or dates. Download reports to Excel for easy use in numerous ways.

Customer-Centric Maturity Builder Report

 

You’ll get optional quarterly on-the-spot feedback for navigating your path, solving a situation, validating your choices, up-leveling your path, reducing risks of your plans, addressing internal politics, or connecting the dots of a complicated challenge.

Setup is easy:

Customer-Centric Maturity Setup

Let’s get started! Download setup spreadsheet.

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I highly recommend ClearAction! You’ll sharpen your focus with actionable insights and tools you can apply on the job the next day!

MaryAnn MonroeMaryAnn Monroe, CCXP, Maximus

Thanks for your guidance and prep. I highly recommend ClearAction to anyone seeking to understand CX.

Aaron MosbyAaron Mosby, CCXP, TTEC Digital

ClearAction brings expert level insights to customer experience practices. Lynn Hunsaker’s competence in CX is unmatched.

Kenneth HamptonKenneth Hampton, Acceptance Insurance

Time well invested. Get introduced to Strategic Impact practices so we evolve from the past practices. Highly recommended.

Balakrishna MurthyBalakrishna Murthy, CCXP, Carrefour

Always grounded in deep experience, knowledge of CX best practices, and industry network!

Gloria GuptaGloria Gupta, FCXP, American Medical Association

Une riche ressource claire et précise au sujet de gestion de l’expérience client, le contenu que je n’ai pas trouvé ailleurs. 

Tatiana YakovenkoTatiana Yakovenko, UX Design Specialist

ClearAction calmly and concisely communicates ideas in ways that stick in your brain and make you look at the work you’re doing in different ways.

James DodkinsJames Dodkins, Pegasystems

Plenty of actionable takeaways! Always a pleasure.

Clare MuscuttClare Muscutt, Women in CX

Súper bien, ella siempre está disponible y brinda una orientación completa para el entendimiento de los cursos.

Sonia ZavalaSonia Zavales, CCXP, SONICXcorp

ClearAction is a trail-blazer and an impactful leader in the development of the CX practice globally.

Rolu AdebolaRolu Adebola, Diversiboard

Grateful to ClearAction mentorship. I will certainly continue to use this knowledge throughout my career.

Jenna Harwood PepersJenna Harwood-Pepers, CCXP, PointClickCare

Très utile et pratique, aider les organisations à passer à un niveau supérieur.

Tatiana YakovenkoTatiana Yakovenko, UX Design Specialist

This is certainly among the best CX content I’ve ever found, uniting concepts and application. 

Elaine MazzonElaine Mazzon, PhoneTrack

Worth every minute and dollar invested! To establish or operationalize CX for results, look no further. Fully recommended!

Tatiana RamirezTatiana Ramirez, CCXP, InteractionCX

I highly recommend ClearAction’s Experience Leadership Mastery to up your CX game.

Mary Catherine Plunkett, CCXP, Autodesk

ClearAction has been recommended to everyone asking me how to pass the exam.

Shatha Balto, CCXP, My Clinic KSA

ClearAction is not just good for exams. It applies to the real work.

Bruce LiuBruce Liu, CCXP, Cognizant

Thanks for great resources that made the exam questions feel very approachable and intuitive.

Jenna Harwood PepersJenna Harwood-Pepers, CCXP, PointClickCare

Thank you for sharing your excellent view and knowledge on CX and CXM.

AnneMarie JansAnneMarie Jans, Salta Group

ClearAction has been a valuable resource to me. You have unending knowledge.

Patty Soltis, CCXP, Moffit Cancer Center

This is a true proposal for a customer experience management system connected with business results.

Elaine MazzonElaine Mazzon, PhoneTrack

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