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35 years preventing CX issues

CX Mistake-Proofing Value Dashboard

Name: CX Mistake-Proofing Value Dashboard
SKU: 45961
Availability: InStock

15 formulas: gains by preventing issues, policies, cost containment, reviews, recognition, and more.

$50 – $200

83% Off

Coach

45-Minute Coaching Dashboard

I highly recommend ClearAction! You’ll sharpen your focus with actionable insights and tools you can apply on the job the next day!

MaryAnn Monroe, CCXP, Maximus

Thanks for your guidance and prep. I highly recommend ClearAction to anyone seeking to understand CX.

Aaron Mosby, CCXP, TTEC Digital

ClearAction brings expert level insights to customer experience practices. Lynn Hunsaker’s competence in CX is unmatched.

Kenneth Hampton, Acceptance Insurance

Time well invested. Get introduced to Strategic Impact practices so we evolve from the past practices. Highly recommended.

Balakrishna Murthy, CCXP, Carrefour

Always grounded in deep experience, knowledge of CX best practices, and industry network!

Gloria Gupta, FCXP, American Medical Association

Une riche ressource claire et précise au sujet de gestion de l’expérience client, le contenu que je n’ai pas trouvé ailleurs.

Tatiana Yakovenko, UX Design Specialist

ClearAction calmly and concisely communicates ideas in ways that stick in your brain and make you look at the work you’re doing in different ways.

James Dodkins, Pegasystems

Plenty of actionable takeaways! Always a pleasure.

Clare Muscutt, Women in CX

Súper bien, ella siempre está disponible y brinda una orientación completa para el entendimiento de los cursos.

Sonia Zavales, CCXP, SONICXcorp

ClearAction is a trail-blazer and an impactful leader in the development of the CX practice globally.

Rolu Adebola, Diversiboard

Grateful to ClearAction mentorship. I will certainly continue to use this knowledge throughout my career.

Jenna Harwood-Pepers, CCXP, PointClickCare

Très utile et pratique, aider les organisations à passer à un niveau supérieur.

Tatiana Yakovenko, UX Design Specialist

This is certainly among the best CX content I’ve ever found, uniting concepts and application.

Elaine Mazzon, PhoneTrack

Worth every minute and dollar invested! To establish or operationalize CX for results, look no further. Fully recommended!

Tatiana Ramirez, CCXP, InteractionCX

I highly recommend ClearAction’s Experience Leadership Mastery to up your CX game.

Mary Catherine Plunkett, CCXP, Autodesk

ClearAction has been recommended to everyone asking me how to pass the exam.

Shatha Balto, CCXP, My Clinic KSA

ClearAction is not just good for exams. It applies to the real work.

Bruce Liu, CCXP, Cognizant

Thanks for great resources that made the exam questions feel very approachable and intuitive.

Jenna Harwood-Pepers, CCXP, PointClickCare

Thank you for sharing your excellent view and knowledge on CX and CXM.

AnneMarie Jans, Salta Group

ClearAction has been a valuable resource to me. You have unending knowledge.

Patty Soltis, CCXP, Moffit Cancer Center

This is a true proposal for a customer experience management system connected with business results.

Elaine Mazzon, PhoneTrack

Description

Participants Say

“I really appreciate the way you have integrated project management, change management and customer experience management. It has been a fantastic experience.”

“Lynn’s wisdom is distilled to the most practical and effective points for invaluable, quick traction.”

What's a Dashboard

Excel file with 12 formulas

Example data, equations, and data visualization.
Pro tips for data quality, interpretation, and actioning.
How to communicate gains from preventing CX issues.
Product development, market expansion, alliances.
Process and policy changes, restructuring, cost containment.
Performance reviews, recognition, incentives.

Optional: Mastermind = Excel file plus 45-minute remote web call for interactive guidance in applying this dashboard to your situations.

If you buy 2+ spreadsheets, order just 1 mastermind(s) to see whether we may cover all you need at once.
You can add a mastermind later minus the cost of the spreadsheet with a code that will be sent to you.

Ask questions by email to Success @ClearAction.com.

Schedule your Mastermind by clicking “Let’s Talk” at the top of this web page.

Lynn Hunsaker led companywide CX issue prevention for many years, saving customers millions of hours and dollars, thus improving customers’ prosperity as the key to maintaining 2X revenue leadership vs. competitors.

— In Strategic Planning at Sonoco: VoC Manager.
— At Applied Materials: Head of Corporate Quality & Customer Experience, starting from VoC Manager, Customer Satisfaction Improvement Manager, Marketing Director.

#1 author often at CustomerThink.com. 1 of 5 CustomerThink Hall of Fame Authors.
Published 3 e-handbooks on Kindle including Innovating Superior Customer Experience.
Taught 25 semester courses at UC Berkeley and UC Santa Cruz Extensions, San Jose State University and Mission College.
1st in the world to benchmark B2B CX practices globally (5 year study).
1st in the world to benchmark marketing operations practices.
Past-President of Silicon Valley American Marketing Association; earned a Chapter Excellence Award.
Certified Practitioner of Myers-Briggs Type Indicator, CPI 260, Temperaments, Cognitive Dynamics, and Interaction Bridges.
Professional Certified Marketer, Certified Quality Manager, California Certified Teacher, Certified Customer Experience Professional.
1st in the world as CXPA-Recognized Training Provider (RTP) for online CCXP course in 2015.
Passed the CCXP exam in first attempt in less than half the allowed time, with no study resources available then.