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ECXO Masterclass for Maturity in Customer Experience, Partner Experience, and Employee Experience

ECXO CX & EX Maturity Masterclass

Name: ECXO CX &amp; EX Maturity Masterclass
SKU: 45717
Availability: InStock

Self-paced or live lessons loaded with pro tips, quizzes, and examples aimed at customer and employee experience maturity for ECXO members.

$450 – $1,275

68% Off

Format

Self-Paced + Coaching Self-Paced Course Live Remote Course In-Person

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Description

What People Say

“This is an absolute must for any practising CX professional wishing to take their knowledge to the next level and to adapt to the changing realities of CX practices – especially as we face the challenges of the ‘New Now’.” — Victoria Matthews, SEMA4 Consulting, UK

“Thank you very much for the valuable information and feedback on the Topic Mastery scenarios during the course! ” — Silke Wiesel, PhD, CCXP, Chiesi Group, Austria

“Many thanks Lynn! It’s been a long and successful path grace to your very well structured training module, full of insights and learnings!” — Florin Caras, Belgium

“I wanted to express my gratitude for the insightful course you provided. It has given me a much clearer understanding of mature customer experience. The CX Strategy competency was especially enlightening. Thank you again for your valuable insights!” — Samir Mirzakhanov, Azerbaijan

“I’d like to extend a heartfelt thank you to Lynn Hunsaker for her invaluable guidance and support throughout the process. Her mentorship has been instrumental in shaping my success on this journey.” — Igor Nestorovic, Serbia

“I absolutely loved your concise, inspiring stories with practical flavor. ” – Sandra Matulevičiūtė-Bagdonavičienė, CCXP, Partner Programs and Experience, 1ClickFactory, Lithuania

What You Get

ECXO CX+EX+PX Maturity shows you how to multiply value of experience management beyond the typical marketing techniques.

Discover how to motivate every functional area to do their part.
Prove experience management value with leading and lagging indicators.
Embed customer-centered mindsets and collaboration company-wide.
Permanently stop root causes of poor experience for customers, employees, and partners.
Build ongoing momentum in customer-centered business.
See synergies of customer, employee, and partner experience coordination.
Save significant resources and re-allocate freed-up resources.
And much more!

“Your entire content, and especially your metrics training, is so powerful and explained in an excellent way.”

“This course is certainly among the best CX content I’ve ever found. It unites concepts and application. It’s an XM system connected with business results. Thank you very much for your attention and interaction throughout the process.”

This is e-consulting. It’s packaged as a masterclass.

Pro tips show you how to skip many typical CX practices to save your time and money, and to generate faster and stronger impressive gains.
Quiz questions have a hint and correct answer explanation. Re-take as many times as you like.
You get a lifetime non-transferrable license for reference as your career evolves.
Your takeaways are universal to customer experience, partner experience, employee experience, and to any type of organization.
Pro tips emphasize customer alignment strategy: key to muliplying gains in your engagement strategy.

You can start here to prioritize.

50 multiple-choice questions.

Include hints and correct answer reasons.

Shows you which Power Guides to choose.

$30 (can be credited to the full course)

https://ClearAction.com/product/pre-tests

Focus on just what you need.

15-minute video for each subtopic.

Multiple-choice quiz with hints and answers.

Pro tips for to multiply gains above the norms.

$20 (can be credited to the full course)

https://ClearAction.com/resources/page/2/

Learn 1 competency at a time.

Self-paced (~75 minutes) or live (90 minutes).

55 multiple-choice questions. 3 scenario questions.

Credit code to upgrade to full course anytime.

$110 self-paced or $200 live class + self-paced

https://ClearAction.com/growth/#modules

Everyone level-sets and up-levels together:

“This is by far the best resource available on Experience Leadership. You don’t know what you don’t know! Try this.”

Customer Experience Excellence Certificate and social media badge are earned by successfully answering 15 topic mastery scenarios for an entire course (~25 power guides or 5 modules). This is awarded by ClearAction Continuum, with individual feedback to you by Lynn Hunsaker.

Live Classes

Wednesdays are public 90-minute live classes, available with an upgrade fee from your purchase of self-paced resources.

New live remote classes can be arranged for 2+ participants. Send request to Success@ ClearAction.com.

Arrange in-person training at your location: send request to Success@ ClearAction.com.

If you require a proposal, prepurchase meeting, or paperwork, there is an administrative fee. We keep prices low via immediate online payments.

Instructor

Lynn Hunsaker led companywide CX issue prevention for many years, saving customers millions of hours and dollars, thus improving customers’ prosperity as the key to maintaining 2X revenue leadership vs. competitors.

— In Strategic Planning at Sonoco: VoC Manager.
— At Applied Materials: Head of Corporate Quality & Customer Experience, starting from VoC Manager, Customer Satisfaction Improvement Manager, Marketing Director.

#1 author often at CustomerThink.com. 1 of 5 CustomerThink Hall of Fame Authors.
Published 3 e-handbooks on Kindle including Innovating Superior Customer Experience.
Taught 25 semester courses at UC Berkeley and UC Santa Cruz Extensions, San Jose State University and Mission College.
1st in the world to benchmark B2B CX practices globally (5 year study).
1st in the world to benchmark marketing operations practices.
Past-President of Silicon Valley American Marketing Association; earned a Chapter Excellence Award.
Certified Practitioner of Myers-Briggs Type Indicator, CPI 260, Temperaments, Cognitive Dynamics, and Interaction Bridges.
Professional Certified Marketer, Certified Quality Manager, California Certified Teacher, Certified Customer Experience Professional.
1st in the world as CXPA-Recognized Training Provider (RTP) for online CCXP course in 2015.
Passed the CCXP exam in first attempt in less than half the allowed time, with no study resources available then.

We’re grateful to influence these clients

APPLIED MATERIALS CUSTOMER EXPERIENCE TRAINING

BANK WINDHOEK CUSTOMER EXPERIENCE TRAINING

BANKERS FIDELITY MARKETING OPERATIONS TRAINING

BLUE CROSS BLUE SHIELD SOUTH CAROLINA CUSTOMER EXPERIENCE TRAINING

CALLIDUS SOFTWARE CUSTOMER EXPERIENCE TRAINING

CEMENTOS PROGRESO CUSTOMER EXPERIENCE TRAINING

CHIESI GROUP CUSTOMER EXPERIENCE TRAINING

CHRISTIAN CARE MINISTRY CUSTOMER EXPERIENCE TRAINING

CRITICAL SOFTWARE CUSTOMER EXPERIENCE TRAINING

DIRECT INSURANCE CUSTOMER EXPERIENCE TRAINING

FIRST ACCEPTANCE INSURANCE CUSTOMER EXPERIENCE TRAINING

FORM FACTOR CUSTOMER EXPERIENCE TRAINING

GLOBAL FOUNDRIES MARKETING OPERATIONS TRAINING

HEALTH STRATEGIES GROUP MARKEIING OPERATIONS TRAINING

HENLEY HOMES CUSTOMER EXPERIENCE TRAINING

HIGHER LOGIC CUSTOMER EXPERIENCE TRAINING

INGERSOLL RAND CUSTOMER EXPERIENCE TRAINING

INTERNATIONAL BACCALAUREATE CUSTOMER EXPERIENCE TRAINING

INTERSWITCH CUSTOMER EXPERIENCE TRAINING

JUNIPER NETWORKS CUSTOMER EXPERIENCE TRAINING

KAISER PERMANENTE CUSTOMER EXPERIENCE TRAINING

LEXIS NEXIS CUSTOMER EXPERIENCE TRAINING

MERCURY INSURANCE CUSTOMER EXPERIENCE TRAINING

MISSION COLLEGE CUSTOMER EXPERIENCE TRAINING

MONEY MANAGEMENT INTERNATIONAL CUSTOMER EXPERIENCE TRAINING

PLANTRONICS MARKETING OPERATIONS TRAINING

PORTFOLIO CO CUSTOMER EXPERIENCE TRAINING

SAN JOSE STATE UNIVERSITY CUSTOMER EXPERIENCE TRAINING

SOCIETY FOR HUMAN RESOURCES MANAGEMENT CUSTOMER EXPERIENCE TRAINING

SINGAPORE AIRLINES CUSTOMER EXPERIENCE TRAINING

TE CONNECTIVITY CUSTOMER EXPERIENCE TRAINING

THOMSON REUTERS CUSTOMER EXPERIENCE TRAINING

UNITED BANK FOR AFRICA CUSTOMER EXPERIENCE TRAINING

UNIVERSITY OF CALIFORNIA BERKELEY EXTENSION MARKETING OPERATIONS TRAINING

UC SANTA CRUZ EXTENSION MARKETING OPERATIONS TRAINING

WHATABURGER CUSTOMER EXPERIENCE TRAINING

CITRIX ZENPRISE CUSTOMER EXPERIENCE TRAINING

I highly recommend ClearAction! You’ll sharpen your focus with actionable insights and tools you can apply on the job the next day!

MaryAnn Monroe, CCXP, Maximus

Thanks for your guidance and prep. I highly recommend ClearAction to anyone seeking to understand CX.

Aaron Mosby, CCXP, TTEC Digital

ClearAction brings expert level insights to customer experience practices. Lynn Hunsaker’s competence in CX is unmatched.

Kenneth Hampton, Acceptance Insurance

Time well invested. Get introduced to Strategic Impact practices so we evolve from the past practices. Highly recommended.

Balakrishna Murthy, CCXP, Carrefour

Always grounded in deep experience, knowledge of CX best practices, and industry network!

Gloria Gupta, FCXP, American Medical Association

Une riche ressource claire et précise au sujet de gestion de l’expérience client, le contenu que je n’ai pas trouvé ailleurs.

Tatiana Yakovenko, UX Design Specialist

ClearAction calmly and concisely communicates ideas in ways that stick in your brain and make you look at the work you’re doing in different ways.

James Dodkins, Pegasystems

Plenty of actionable takeaways! Always a pleasure.

Clare Muscutt, Women in CX

Súper bien, ella siempre está disponible y brinda una orientación completa para el entendimiento de los cursos.

Sonia Zavales, CCXP, SONICXcorp

ClearAction is a trail-blazer and an impactful leader in the development of the CX practice globally.

Rolu Adebola, Diversiboard

Grateful to ClearAction mentorship. I will certainly continue to use this knowledge throughout my career.

Jenna Harwood-Pepers, CCXP, PointClickCare

Très utile et pratique, aider les organisations à passer à un niveau supérieur.

Tatiana Yakovenko, UX Design Specialist

This is certainly among the best CX content I’ve ever found, uniting concepts and application.

Elaine Mazzon, PhoneTrack

Worth every minute and dollar invested! To establish or operationalize CX for results, look no further. Fully recommended!

Tatiana Ramirez, CCXP, InteractionCX

I highly recommend ClearAction’s Experience Leadership Mastery to up your CX game.

Mary Catherine Plunkett, CCXP, Autodesk

ClearAction has been recommended to everyone asking me how to pass the exam.

Shatha Balto, CCXP, My Clinic KSA

ClearAction is not just good for exams. It applies to the real work.

Bruce Liu, CCXP, Cognizant

Thanks for great resources that made the exam questions feel very approachable and intuitive.

Jenna Harwood-Pepers, CCXP, PointClickCare

Thank you for sharing your excellent view and knowledge on CX and CXM.

AnneMarie Jans, Salta Group

ClearAction has been a valuable resource to me. You have unending knowledge.

Patty Soltis, CCXP, Moffit Cancer Center

This is a true proposal for a customer experience management system connected with business results.

Elaine Mazzon, PhoneTrack

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