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35 years preventing CX issues

Efficiencies Mastermind

Name: Efficiencies Mastermind
SKU: 45865
Availability: InStock

Co-create your strategy to prevent profit potholes in 90-minute workshops.
Why? Free-up resources from value-rescuing to value-creating.

$225 – $1,800

71% Off

Mode

1 Week Public Group Solo Private

I highly recommend ClearAction! You’ll sharpen your focus with actionable insights and tools you can apply on the job the next day!

MaryAnn Monroe, CCXP, Maximus

Thanks for your guidance and prep. I highly recommend ClearAction to anyone seeking to understand CX.

Aaron Mosby, CCXP, TTEC Digital

ClearAction brings expert level insights to customer experience practices. Lynn Hunsaker’s competence in CX is unmatched.

Kenneth Hampton, Acceptance Insurance

Time well invested. Get introduced to Strategic Impact practices so we evolve from the past practices. Highly recommended.

Balakrishna Murthy, CCXP, Carrefour

Always grounded in deep experience, knowledge of CX best practices, and industry network!

Gloria Gupta, FCXP, American Medical Association

Une riche ressource claire et précise au sujet de gestion de l’expérience client, le contenu que je n’ai pas trouvé ailleurs.

Tatiana Yakovenko, UX Design Specialist

ClearAction calmly and concisely communicates ideas in ways that stick in your brain and make you look at the work you’re doing in different ways.

James Dodkins, Pegasystems

Plenty of actionable takeaways! Always a pleasure.

Clare Muscutt, Women in CX

Súper bien, ella siempre está disponible y brinda una orientación completa para el entendimiento de los cursos.

Sonia Zavales, CCXP, SONICXcorp

ClearAction is a trail-blazer and an impactful leader in the development of the CX practice globally.

Rolu Adebola, Diversiboard

Grateful to ClearAction mentorship. I will certainly continue to use this knowledge throughout my career.

Jenna Harwood-Pepers, CCXP, PointClickCare

Très utile et pratique, aider les organisations à passer à un niveau supérieur.

Tatiana Yakovenko, UX Design Specialist

This is certainly among the best CX content I’ve ever found, uniting concepts and application.

Elaine Mazzon, PhoneTrack

Worth every minute and dollar invested! To establish or operationalize CX for results, look no further. Fully recommended!

Tatiana Ramirez, CCXP, InteractionCX

I highly recommend ClearAction’s Experience Leadership Mastery to up your CX game.

Mary Catherine Plunkett, CCXP, Autodesk

ClearAction has been recommended to everyone asking me how to pass the exam.

Shatha Balto, CCXP, My Clinic KSA

ClearAction is not just good for exams. It applies to the real work.

Bruce Liu, CCXP, Cognizant

Thanks for great resources that made the exam questions feel very approachable and intuitive.

Jenna Harwood-Pepers, CCXP, PointClickCare

Thank you for sharing your excellent view and knowledge on CX and CXM.

AnneMarie Jans, Salta Group

ClearAction has been a valuable resource to me. You have unending knowledge.

Patty Soltis, CCXP, Moffit Cancer Center

This is a true proposal for a customer experience management system connected with business results.

Elaine Mazzon, PhoneTrack

Description

Participants Say

“I built this out last night from our last Mastermind session and shared with our Chief Commercial Officer. He was shocked.”

“Lynn’s wisdom is distilled to the most practical and effective points for invaluable, quick traction.”

“I showed my Mastermind template to our leaders in Organizational Development and they’re taking this forward across our entire organization.”

“In our company all-hands meeting today, I presented some key takeaways from CX Leaders Masterminds, and the feedback was fantastic!”

“I appreciate these practical tools and discussions where participants share real-world examples from our different histories and experiences.”

“Thank you for having a wonderful advanced session in such a short duration. I really appreciate the way you have integrated project management, change management and customer experience management. It has been a fantastic experience.”

“This is an absolute must for any practising CX professional wishing to take their knowledge to the next level and to adapt to the changing realities of CX practices – especially as we face the challenges of the post-Covid, ‘New Now’.”

“Lynn is a seasoned CX professional. She spoke to sound theory and powerful practical examples from her own experience that really help land the points on how to drive business results.”

“This is by far the best resource available on Experience Leadership. You don’t know what you don’t know! Try this.”

What's a Mastermind

4-week series
90-minute CX leader template sessions

We start with your situations and goals.
Hear a thought-provoking method and example.
We fast-track your success with a series of templates.
It’s like we’re at the whiteboard together.
Start deploying your plan the same day!
Your doc/xls templates become your customer alignment strategy.

Limited to 9 participants. Specifics will be adapted to your goals.
Send an email to Success@ ClearAction.com to specify your preferences or ask questions.

The domino-effect of this Mastermind is shown here. Focus on the Gold areas to multiply savings and gains in every growth metric and engagement strategy. The Gold areas are your Customer Alignment Strategy.

Efficiencies Mastermind gets to the heart of profit potholes and revenue roadblocks for all these advantages:

Certificate

Experience Leadership Certificate is awarded for templates completed in 4 growth mastermind sessions.

Schedule

90-minute sessions. Join any week(s).

We’ll co-plan your ready-to-use solutions for:

1. Are CX/EX and growth hurt by siloed cost containment?
3 Oct

2. Are chronic issues blocking expanded budgets?
10 Oct

3. Are differentiation and CX weaker via shrinkflation?
17 Oct

4. High costs and opportunity costs via low accountability?
24 Oct
7:30-9 pm US Pacific Time

– or EMEA THURS 10:30-Noon New York = 16:30 Paris/CAT = 19:30 Dubai = 20:00 Mumbai

– or APAC THURS 08:30 Bangkok = 09:30 Manila = 10:30 Tokyo = 12:30 Sydney = 14:30 Auckland (= 7:30pm Los Angeles Wednesday Americas).

Note: timing any week can be negotiated with our small group.

You can also arrange in-person masterminds at your location: send request to Success@ ClearAction.com.

If you require a proposal, prepurchase meeting, or paperwork, there is an administrative fee. We keep prices low via immediate online payments.

Facilitator

Lynn Hunsaker led companywide CX issue prevention for many years, saving customers millions of hours and dollars, thus improving customers’ prosperity as the key to maintaining 2X revenue leadership vs. competitors.

— In Strategic Planning at Sonoco: VoC Manager.
— At Applied Materials: Head of Corporate Quality & Customer Experience, starting from VoC Manager, Customer Satisfaction Improvement Manager, Marketing Director.

#1 author often at CustomerThink.com. 1 of 5 CustomerThink Hall of Fame Authors.
Published 3 e-handbooks on Kindle including Innovating Superior Customer Experience.
Taught 25 semester courses at UC Berkeley and UC Santa Cruz Extensions, San Jose State University and Mission College.
1st in the world to benchmark B2B CX practices globally (5 year study).
1st in the world to benchmark marketing operations practices.
Past-President of Silicon Valley American Marketing Association; earned a Chapter Excellence Award.
Certified Practitioner of Myers-Briggs Type Indicator, CPI 260, Temperaments, Cognitive Dynamics, and Interaction Bridges.
Professional Certified Marketer, Certified Quality Manager, California Certified Teacher, Certified Customer Experience Professional.