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Expertise for your entire team

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35 years preventing CX issues

Internal Influence Skills

Influence Masterclass

Gain influence skills for buy-in, follow-through, collaboration, and maturity.
For growth in customer experience (CX), employee experience (EX), partner experience (PX), and marketing roles.

$275 – $600

77% Off

Let others know about these resources!

I highly recommend ClearAction! You’ll sharpen your focus with actionable insights and tools you can apply on the job the next day!

MaryAnn MonroeMaryAnn Monroe, CCXP, Maximus

Thanks for your guidance and prep. I highly recommend ClearAction to anyone seeking to understand CX.

Aaron MosbyAaron Mosby, CCXP, TTEC Digital

ClearAction brings expert level insights to customer experience practices. Lynn Hunsaker’s competence in CX is unmatched.

Kenneth HamptonKenneth Hampton, Acceptance Insurance

Time well invested. Get introduced to Strategic Impact practices so we evolve from the past practices. Highly recommended.

Balakrishna MurthyBalakrishna Murthy, CCXP, Carrefour

Always grounded in deep experience, knowledge of CX best practices, and industry network!

Gloria GuptaGloria Gupta, FCXP, American Medical Association

Une riche ressource claire et précise au sujet de gestion de l’expérience client, le contenu que je n’ai pas trouvé ailleurs. 

Tatiana YakovenkoTatiana Yakovenko, UX Design Specialist

ClearAction calmly and concisely communicates ideas in ways that stick in your brain and make you look at the work you’re doing in different ways.

James DodkinsJames Dodkins, Pegasystems

Plenty of actionable takeaways! Always a pleasure.

Clare MuscuttClare Muscutt, Women in CX

Súper bien, ella siempre está disponible y brinda una orientación completa para el entendimiento de los cursos.

Sonia ZavalaSonia Zavales, CCXP, SONICXcorp

ClearAction is a trail-blazer and an impactful leader in the development of the CX practice globally.

Rolu AdebolaRolu Adebola, Diversiboard

Grateful to ClearAction mentorship. I will certainly continue to use this knowledge throughout my career.

Jenna Harwood PepersJenna Harwood-Pepers, CCXP, PointClickCare

Très utile et pratique, aider les organisations à passer à un niveau supérieur.

Tatiana YakovenkoTatiana Yakovenko, UX Design Specialist

This is certainly among the best CX content I’ve ever found, uniting concepts and application. 

Elaine MazzonElaine Mazzon, PhoneTrack

Worth every minute and dollar invested! To establish or operationalize CX for results, look no further. Fully recommended!

Tatiana RamirezTatiana Ramirez, CCXP, InteractionCX

I highly recommend ClearAction’s Experience Leadership Mastery to up your CX game.

Mary Catherine Plunkett, CCXP, Autodesk

ClearAction has been recommended to everyone asking me how to pass the exam.

Shatha Balto, CCXP, My Clinic KSA

ClearAction is not just good for exams. It applies to the real work.

Bruce LiuBruce Liu, CCXP, Cognizant

Thanks for great resources that made the exam questions feel very approachable and intuitive.

Jenna Harwood PepersJenna Harwood-Pepers, CCXP, PointClickCare

Thank you for sharing your excellent view and knowledge on CX and CXM.

AnneMarie JansAnneMarie Jans, Salta Group

ClearAction has been a valuable resource to me. You have unending knowledge.

Patty Soltis, CCXP, Moffit Cancer Center

This is a true proposal for a customer experience management system connected with business results.

Elaine MazzonElaine Mazzon, PhoneTrack

In just 6 internal influence lessons, you will be able to:

  1. Motivate others toward your intended outcomes
  2. Engage groups through trust and partnering
  3. Rise above assumption silos
  4. Listen to illuminate all parties’ vision
  5. Ask questions that generate engagement
  6. Achieve results via remote communication

Self-paced or live training
Volume discounts available

  • Suitable for everyone, from top executives, middle managers, and entry-level employees.
  • All modules include application exercises to test your topic mastery.
  • Immediate application exercises follow 3-minute (typically) instructional segments.
  • Each module is 13-24 minutes, chock-full of skill-building.
  • Self-assessments drive application planning.
  • Topic mastery scenarios confirm new habits.
  • Volume discounts and certificates available per module or full course.
  • This material has been taught by ClearAction in major corporations.
  • Non-transferrable lifetime license.

Intended Outcomes

  • Win-win communication
  • Focus on results
  • Reveal expectations
  • Validate needs
  • Get intended outcomes

Plus self-assessment, topic mastery, 5 application exercises

Trust & Partnering

  • ID your trust strengths
  • Trusted advisor roles
  • Partnering modes
  • Toggle roles & modes
  • Increase your impact

Plus self-assessment, topic mastery, 4 application exercises

Rise Above Assumptions

  • Staying “on the same page”
  • Sources of assumptions
  • Reset your assumptions
  • Cues to others’ assumptions
  • Empathy prevents gaps

Plus self-assessment, topic mastery, 5 application exercises

Questions to Motivate

  • Questions to sync with others
  • Strength via questions
  • Identify good questions
  • Focus on care-abouts
  • Motivate action

Plus self-assessment, topic mastery, 3 application exercises

Listen to Illuminate

  • Listening builds trust
  • Level 1 listening
  • Level 2 listening
  • Silence is important
  • Use ears, heart & mind

Plus self-assessment, topic mastery, 4 application exercises

Communicate Remotely

  • Adapt for email, phone, video
  • Focus on the positive
  • What’s really being asked
  • Professional best practices
  • Consistent to your brand

Plus self-assessment, topic mastery, 4 application exercises

This Masterclass is a collection of Power Guides: concise, comprehensive recorded video presentations loaded with pro tips and examples/templates links.

  • Pro tips show you how to skip many typical CX practices to save your time and money, and to generate faster and stronger impressive gains.
  • Quiz questions have a hint and correct answer explanation. Re-take as many times as you like.
  • Videos have a thumbnail image outline for quick navigation to any point. Next/previous button takes you to each slide animation for preciseness.
  • Narration text in video sidebar helps you absorb and fast-track your review of key points.
  • You get a lifetime non-transferrable license for reference as your career evolves.
  • Your takeaways are universal to customer experience, partner experience, employee experience, and to any type of organization.
  • Pro tips emphasize customer alignment strategy, which boosts gains in engagement strategy.

Internal Influence Certificate and social media badge are earned by successfully answering topic mastery scenarios for an entire course (6 modules). This is awarded by ClearAction Continuum, with individual feedback to you by Lynn Hunsaker. 

CCXP Topic Mastery Certificate

 

New live remote classes can be arranged for 5+ participants. Send request to Success@ ClearAction.com.

Arrange in-person training at your location: send request to Success@ ClearAction.com.

If you require a proposal, prepurchase meeting, or paperwork, there is an administrative fee. We keep prices low via immediate online payments.

Lynn HunsakerLynn Hunsaker led companywide CX issue prevention for many years, saving customers millions of hours and dollars, thus improving customers’ prosperity as the key to maintaining 2X revenue leadership vs. competitors.

— In Strategic Planning at Sonoco: VoC Manager.
— At Applied Materials: Head of Corporate Quality & Customer Experience, starting from VoC Manager, Customer Satisfaction Improvement Manager, Marketing Director.

  • #1 author often at CustomerThink.com. 1 of 5 CustomerThink Hall of Fame Authors.
  • Published 3 e-handbooks on Kindle including Innovating Superior Customer Experience.
  • Taught 25 semester courses at UC Berkeley and UC Santa Cruz Extensions, San Jose State University and Mission College.
  • 1st in the world to benchmark B2B CX practices globally (5 year study).
  • 1st in the world to benchmark marketing operations practices.
  • Past-President of Silicon Valley American Marketing Association; earned a Chapter Excellence Award.
  • Certified Practitioner of Myers-Briggs Type Indicator, CPI 260, Temperaments, Cognitive Dynamics, and Interaction Bridges.
  • Professional Certified Marketer, Certified Quality Manager, California Certified Teacher, Certified Customer Experience Professional.
  • 1st in the world as CXPA-Recognized Training Provider (RTP) for online CCXP course in 2015.
  • Passed the CCXP exam in first attempt in less than half the allowed time, with no study resources available then.

We’re grateful to influence these clients

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FIS GLOBAL CUSTOMER EXPERIENCE TRAINING
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FUJITSU CUSTOMER EXPERIENCE TRAINING
GLINT CUSTOMER EXPERIENCE TRAINING
GLOBAL FOUNDRIES MARKETING OPERATIONS TRAINING
HEALTH STRATEGIES GROUP MARKEIING OPERATIONS TRAINING
HENLEY HOMES CUSTOMER EXPERIENCE TRAINING
HERBALIFE CUSTOMER EXPERIENCE TRAINING
HIGHER LOGIC CUSTOMER EXPERIENCE TRAINING
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PLANTRONICS MARKETING OPERATIONS TRAINING
PORTFOLIO CO CUSTOMER EXPERIENCE TRAINING
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RUBRIK CUSTOMER EXPERIENCE TRAINING
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SAMSUNG CUSTOMER EXPERIENCE TRAINING
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SOCIETY FOR HUMAN RESOURCES MANAGEMENT CUSTOMER EXPERIENCE TRAINING
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