Architecting Trust Webcast Conversations
Join our Mini-Summit!
It’s free! For your real-time participation in our interactive event, it’s accessible through the CX Value Multipliers Forum.
Tuesday, 24th March: 60 minutes
🗓️ 11:30 a.m. to 12:30 p.m. New York time
= 15:30-16:30 London
= 16:30-17:30 Paris
= 17:30-18:30 Athens
= 18:30-19:30 Nairobi/Riyadh
= 19:30-20:30 Dubai
= 21:00-22:00 Mumbai
Attend any session or both!
In the AI era, pace of change is amazing.
It exposes chaos.
Trust is transparent more than ever.
— Externally and internally.
Trust is paramount to financial success.
— Costs and lost opportunities spiral without it.
How can CX leaders foster trust?
— Rallying focus on customers’ aims is the key.
3 Forum members have great use cases to share.
— Their examples can inspire stronger trust in your firm.
. . . .
Let’s discuss how!
Summit = 30-minute Webcast Conversations
Based on real-life examples of architecting trust:
The presenter is a conversation inspirer.
— It’s like working together at a whiteboard.
1st example is presented for 5 minutes.
— Attendees discuss how to deploy it in their situations.
2nd example is presented for 5 minutes.
— Attendees discuss how to deploy it in their situations.
Everyone shares their key takeaway.
This is a unique way to learn new skills!
Sign up here for your Event Guest Pass:
CX Value Multipliers Forum
Free access expires 24 March 2026 for
Architecting Trust interactive event
_________________________________________
AI Orchestration Skills are New CX Career Success Factors
As agentic AI systems mature, organizations face a new challenge:
?! Who defines the boundaries of autonomy?
?! Who sets the escalation logic?
?! Who owns cross functional agent workflows?
?! Who ensures AI decisions align with regulatory, ethical, and brand constraints?
Answer: Customer-focus must prevail in senior leaders’ decisions.
New Needs |
6 A’s |
New Lens |
|---|---|---|
| Insatiable Curiosity | Ask | How you collect and clarify CX+EX data |
| Humility | Absorb | All managers see their impact on CX+EX=$ |
| Idea Ownership | Adopt | Tie lost opportunities to personal quests |
| Intentional Reframing | Apply | Re-think how work gets done at roots |
| Critical Thinking | Account | Track quantified value to all stakeholders |
| Collective Intelligence | Applaud | Embed new habits in way of doing business |
CX Value Multipliers Forum focuses on 6 A’s success factors
Why?
This syncs managers’ decisions to customers’ aims.
Syncing to customers empowers:
✓ 50% faster time from idea to product launch.
✓ 58% faster revenue growth.
✓ 72% higher profits.
✓ 2.2X customer retention.
✓ 16.8X engaged employees.
= far better than quick wins!
= gigantic, ongoing gains for everyone.
The 6 A’s are the CX Value Multipliers Forum theme.
✓ peer discussions.
✓ interactive capability-building events.
✓ 5-minute guides: how-to, stories, assessments, etc.
✓ perks and recognition.
✓ deep-dive resources.
. . . . . . . . . . . . . . . . . . . . . . . .
Sign up here for your Event Guest Pass:
CX Value Multipliers Forum
Free access expires 24 March 2026 for
Architecting Trust interactive event
. . . . . . . . . . . . . . . . . . . . . . . .
| Bonus Gifts* |
Friends |
Bronze |
Silver |
Gold |
|---|---|---|---|---|
| 1st of 6 A’s peer discussions + 5-minute guides | ✓ | ✓ | ✓ | 5+ people |
| Interactive skill-building events | ✓ | ✓ | ✓ | 5+ people |
| Member event replays | ✓ | ✓ | ✓ | 5+ people |
| Weekly skill in CX Value Multipliers Newsletter | ✓ | ✓ | ✓ | 5+ people |
| Weekly template to deploy a skill* | ✓ | ✓ | 5+ people | |
| All 6 A’s peer discussions + 5-minute guides | ✓ | ✓ | 5+ people | |
| 1 self-paced module/quarter* | ✓ | ✓ | 5+ people | |
| Challenges for on-the-job use* | ✓ | 5+ people | ||
| 1 Fireside Chat or 2 hours Coaching/year* | ✓ | ✓ | ||
| Customer-Centric Growth Accelerator* | ✓ | |||
| Gifts* in addition to events, discussions, guides | =$550/yr bonus* |
=$1750/yr bonus* |
=$6950/yr bonus* |
|
| Annual membership (2 months free) | $200/yr | $500/yr | $2000/yr | |
| Monthly membership | $5 | $20/mo | $50/mo | $200/mo |
. . . . . . . . . . . . . . . . . . . . . . . .
We invite you to upgrade to Friends Access or Bronze, Silver, or Gold Membership
Sign up here for your Event Guest Pass:
CX Value Multipliers Forum
Free access expires 24 March 2026 for
Architecting Trust interactive event
CX Value Multipliers Forum
Free access expires 24 March 2026 for
Architecting Trust interactive event