Closing Gaps: Goal Booster
Get your customized plan to higher and faster gains at lower costs in closing gaps in customer experience performance.
Closing gaps in customer experience means stopping prevalent issues and generating new value to customers.
See how to skip many typical CX practices to save your time and money, and to generate faster and stronger impressive gains.
How to exceed norms:
- Use COPIS: Customer – Outcome – Process – Inputs – Suppliers
- Pareto and fishbone analyses
- Stakeholder management
- Track and reward value gained by customers and by your company
Option 1: See how in Experts’ Guide: Experts’ Culture and Design (sections 3 and 4) modules with coaching.
Option 2: Get all this in a Mastermind: a live personalized workshop to solve your specific situation.
Option 3: For VPs and Directors: CX Leaders’ Performance Masterminds.
Why it matters: When you close customers’ gaps at the root causes, you set in motion a series of continual gains: permanently stopping the need for precious budget to address the gap, freeing-up budget and people to be re-assigned to value-creating instead of value-rescuing, freeing-up customers to create more value in their life/business and do more with you whole-heartedly, better CX and EX, creating new value for higher growth.
Market price:
$900 Self-Paced + Coaching $400
$2400 Mastermind $1800
$700 Mini-Workshop $350
Get process efficiency pro tips in the Experts’ Culture and Design modules (about 90 minutes) with non-transferrable lifetime license plus 1 hour coaching to apply to your unique circumstances.
Co-create your strategy to prevent profit potholes. Schedule at your convenience 4 high-impact 90-minute sessions: Handoffs, Purpose, Outcomes, Reviews.
90-minute mini-workshop to show you the principles for higher and faster gains at lower costs, and then apply it to your unique circumstances. You keep the backgrounder and your detailed plan ready for use.
